{"id":3280025,"url":"https://alion.io/job/symphoni-hr-genesys-cloud-cx-engineer","title":"Genesys Cloud CX Engineer","company":{"id":3800108,"name":"Symphoni HR","domain":"symphonihr.com","url":"https://alion.io/company/symphoni-hr","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":16,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":41000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":65},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"Rest API","optional":false},{"name":"Terraform","optional":false},{"name":"Text-to-Speech","optional":false}],"status":"live","first_seen_at":"2026-10-26T16:03:24Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T08:37:49Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Genesys Cloud CX Engineer will design, build and maintain intelligent contact-center solutions, combining Genesys Cloud routing and IVR with Google Dialogflow CX/ES voice bots. You will own call flows, omnichannel routing, system integrations and conversational automation that improve customer experience at scale. The role is hybrid, based in Bengaluru, and works closely with business, architecture and integration teams.\nOur client is a leading global professional services network in accounting and finance, serving enterprises across multiple industries worldwide. They are known for a strong focus on digital transformation, technology-led client solutions and a collaborative, inclusive workplace culture. This is a large-scale organisation investing heavily in modern contact-center and customer-experience platforms.\nResponsibilities\nDesign and develop Genesys Architect flows, IVR menus and ACD routing logic for voice and omnichannel interactions\nBuild and maintain Genesys Data Actions and integrations with backend systems including SAP CRM via REST APIs\nDevelop Google Dialogflow CX and ES voice bots covering NLU, STT/TTS, DTMF handling, barge-in and webhook fulfillment\nImplement bot-to-agent handoff and ensure seamless context transfer between automated and live channels\nCreate and maintain infrastructure-as-code and deployment pipelines using Archy, Terraform and CI/CD tooling\nTroubleshoot production issues in routing, IVR and bot performance and drive continuous improvements\nCollaborate with business analysts, architects and QA teams to translate requirements into scalable solutions\nDocument solution designs, configurations and operational runbooks\nRequirements\n5-8 years of overall contact-center experience with hands-on Genesys Cloud CX development\nStrong expertise in Genesys Architect, IVR, ACD and omnichannel routing\nPractical experience with Genesys Data Actions and integrations\nHands-on Google Dialogflow CX/ES voice-bot development experience\nWorking knowledge of REST APIs and webhook-based fulfillment\nExperience with GCP services\nDesirable: SAP CRM integration experience, Archy/Terraform and CI/CD practices\nStrong problem-solving skills and ability to work effectively in a hybrid, cross-functional team\nSkills\nGenesys Architect, IVR, ACD, Omnichannel routing, Genesys Data Actions, Google Dialogflow CX, Google Dialogflow ES, REST APIs, GCP, SAP CRM, Archy, Terraform, CI/CD","description_format":"text","description_chars":2424,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-26T16:03:24Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":0,"expected_fill_days":46,"reasons":["conf:2","agency","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/symphoni-hr-genesys-cloud-cx-engineer","json_url":"https://alion.io/job/symphoni-hr-genesys-cloud-cx-engineer.json","meta":{"generated_at":"2026-10-27T11:57:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14236,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800108},"rest":"https://alion.io/mcp/rest/get_company?id=3800108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsymphoni-hr-genesys-cloud-cx-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsymphoni-hr-genesys-cloud-cx-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsymphoni-hr-genesys-cloud-cx-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/symphoni-hr-genesys-cloud-cx-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsymphoni-hr-genesys-cloud-cx-engineer"}]}