{"id":3817393,"url":"https://alion.io/job/symphoni-hr-service-engineer","title":"Service Engineer","company":{"id":3800108,"name":"Symphoni HR","domain":"symphonihr.com","url":"https://alion.io/company/symphoni-hr","size_band":"201-500","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":93,"open_postings":42,"ghost_share":0,"stale_share":0,"repost_share":0.476,"time_to_fill_p50_days":45,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":13,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Grafana","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-11-05T16:34:45Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T01:42:21Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"This hybrid role focuses on monitoring and maintaining critical technology infrastructure, resolving complex technical issues while minimising disruption to operations. You will provide technical support to the service management function, develop the support model and service offering, and drive automation, monitoring improvements and resiliency. The role carries significant influence over business continuity and stakeholder outcomes.\nA leading global banking and financial services organisation with a large, technology-driven operation. The company is committed to innovation, operational resilience and delivering consistently excellent service to its customers and stakeholders.\nResponsibilities\nProvide technical support for service management to resolve complex infrastructure issues for a specific client or group of clients\nExecute preventative maintenance on hardware and software and use monitoring tools and metrics to identify and address potential issues\nAnalyse system logs, error messages and user reports to identify root causes and implement fixes, component replacements or configuration changes\nMaintain a knowledge base of resolved cases to support future reference, self-service and knowledge sharing\nDrive automation, capacity management, monitoring enhancements and business continuity management\nIdentify and remediate service-impacting risks, and tune monitoring thresholds and alerting proactively\nAdvise key stakeholders, including senior management, on functional and cross-functional impacts and alignment\nManage and mitigate risks in support of control and governance requirements\nRequirements\n13+ years of experience in service engineering or infrastructure support\nDeep knowledge of NetApp ONTAP and Dell Isilon\nStrong understanding of DR-RTO/RPO planning and compliance frameworks\nStrong leadership, communication and stakeholder engagement skills\nExperience with observability tools such as Splunk, Grafana and Prometheus\nExperience with automation frameworks such as Ansible and Python\nExperience with hybrid cloud storage, including AWS FSx for ONTAP, NetApp Cloud Volumes and Isilon CloudPools\nProven experience leading business resiliency and disaster recovery initiatives\nSkills\nNetApp Ontap, Dell Isilon, DR-RTO/RPO Planning and Compliance Frameworks, Leadership, Communication, Stakeholder Engagement, Splunk, Grafana, Prometheus, Ansible, Python, AWS FSx for ONTAP, NetApp Cloud Volumes, Isilon CloudPools, Business Resiliency, Disaster Recovery","description_format":"text","description_chars":2492,"description_truncated":false,"requirements":{"experience_years_min":13,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-05T16:34:45Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":2,"expected_fill_days":45,"reasons":["conf:4","agency","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/symphoni-hr-service-engineer","json_url":"https://alion.io/job/symphoni-hr-service-engineer.json","meta":{"generated_at":"2026-11-09T04:39:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4095,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800108},"rest":"https://alion.io/mcp/rest/get_company?id=3800108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsymphoni-hr-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsymphoni-hr-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsymphoni-hr-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/symphoni-hr-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsymphoni-hr-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3817393}},{"tool":"search_jobs","arguments":{"company":"symphonihr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3817393},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}