{"id":3418581,"url":"https://alion.io/job/symphonic-content-approval-coordinator-mexico","title":"Content Approval Coordinator (Mexico)","company":{"id":181519,"name":"Symphonic","domain":"symphonic.com","url":"https://alion.io/company/symphonic-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":37},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-28T20:18:04Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T04:38:01Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Content Approval Coordinator\nSymphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independentmusic from artists, record labels, and many more. Not only do we want to work with some great and prolific creators, but we want to also work with creative, passionate, positive, and forward-thinking individuals. Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company, we want to have an environment that is inclusive, diverse, and accepting so that everyone, regardless of their background, race, or sexual orientation,has a chance to do great things in the industries of music, tech, and marketing. The Content Approval Coordinator will work remote as a contractor with our growing team in Mexico.\nIn a Nutshell //\nA Coordinator, Content Approvalfor Symphonic Distribution is a liaison between client and our organization. The role consists of loading, reviewing and approving content submitted by clients, assisting clients with content specific issues/errors, technical support, and other queries specifically pertaining to their content.\nCompensation // $18,800.00 MXN Monthly (Gross/Before taxes)\nWhat you will do //\nAssists in content related aspects of client relations alongside Client Relations Coordinators including managing difficult customer situations, responding promptly, soliciting feedback to improve service, responding to service requests and consistently meeting commitments.\nEnsure full understanding of Style Guides for iTunes / Apple Music and Spotify are reviewed for Content Best Practices.Educate clients on the iTunes style guide and its contents. When applicable, assist and work with the Customer Support Coordinators to additionally educate.\n\nResolve content specific issues Help Desk and/or email and occasionally assist in meetings with clients.\nLoad and approve content submitted by clients for distribution to digital service providers around the world. Content may consist of back catalog, new releases, ringtones or other and may apply for new clients, legacy clients, and/or through content gathering initiatives.\nEducate clients on how to use our content management system when issues and/or errors arise. Coordinator may communicate to Client Relations Coordinator(s) as well as communicate via Help Desk to archive the requests.\nPerform manual iTunes / Apple Music uploads as needed.Includes manual processing of Ringtones and/or additional manual pushes, such as Check Audio and Check Metadata to ensure it meets quality standards.\n\nPerform manual checking and submission of album covers, proper genres, etc.\nSuggest solutions directly to a client when a product malfunctions, working with the Client Relations coordinator(s).Assist with queues within the Help Desk as needed.\n\nRecommend new article topics to the Customer Support Coordinators.\nReview, prevent, and resolve tickets in iTunes / Apple Music. Review the monthly FTS report for cooperation with clients and colleagues.\nReport any findings from Digital Service Providers to the Manager, Content Operations. (Errors, changes at the partner level, monitoring of uploads, etc\nDevelop innovative approaches and ideas and present them in a manner that gets the attention of others. Suggest solutions when a product malfunctions or when a business process could be improved.\nWork towards resolving issues marked as “On Hold” in the Content Queue of the SymphonicMS. Approve Update/Takedown requests and miscellaneous items that pertain to the content experience.\nWhat you need to have //\n3 years of experience in a customer service capacity\nHigh School Diploma or GED\nWorking knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint.\nWhat will set you apart //\nExperience resolving systems issues or investigating customer service inquiries\nAdditional Insights\nThis position will report to the Content Submissions Manager\nSymphonic Distribution enables content creators to fully maximize their music’s revenue and grow their global audience. The company focuses on working with: record labels, artists, managers, producers, social media influencers, and even distributors just like us to get their messages seen and heard. While our core business is to distribute music digitally and physically for the many talented creators that we have the honor of working with, we focus on a number of services, such as: Physical Distribution, User Generated Content Monetization on YouTube, Tik Tok, Triller, Instagram, Release Promotion such as Playlist pitching, marketing diagnostics, strategy and a number of other very important services to ensure that creators are maximizing and collecting on as many royalties as possible. Symphonic also showcases one of the largest partnership networks available, partnering with Spotify, Apple Music, Pandora, Amazon, and many other services where music can be consumed on. Check out more about us on our website at www.symdistro.com","description_format":"text","description_chars":5148,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data & Analytics","Media & Entertainment","Music Industry"],"lifecycle":[{"event":"open","at":"2026-10-28T20:18:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/symphonic-content-approval-coordinator-mexico","json_url":"https://alion.io/job/symphonic-content-approval-coordinator-mexico.json","meta":{"generated_at":"2026-10-31T04:57:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181519},"rest":"https://alion.io/mcp/rest/get_company?id=181519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsymphonic-content-approval-coordinator-mexico"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsymphonic-content-approval-coordinator-mexico"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsymphonic-content-approval-coordinator-mexico"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/symphonic-content-approval-coordinator-mexico\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsymphonic-content-approval-coordinator-mexico"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3418581}},{"tool":"search_jobs","arguments":{"company":"symphonic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3418581},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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