{"id":234330,"url":"https://alion.io/job/symphony-intern-customer-success","title":"Intern, Customer Success","company":{"id":456053,"name":"Symphony","domain":"symphony.com","url":"https://alion.io/company/symphony-7","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-03T14:48:45Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-08T00:51:27Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"About us @Symphony\nReliable. Interlinked. Sophisticated.\nSymphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics.\nOur advanced encryption technologies empower more than 1,400 global institutions to leverage AI effectively, uphold rigorous data security standards, manage intricate regulatory requirements, and refine their professional interactions.\nRole description: \nAs a Customer Success Intern, you will have the chance to work closely with our customer success team, gaining valuable insights into client relationships and helping ensure our customers' success and satisfaction.\nPosition Overview: We're looking for a motivated and enthusiastic Customer Success Intern to join our University Program during the period June to August 2027. This internship provides a unique opportunity to learn about customer-centric strategies, improve your communication skills, and contribute to the growth of our client base.\nKey Responsibilities:\nSupport the Customer Success team to effectively engage with clients throughout their lifecycle to maximize their adoption of Symphony and reduce churn\nAssist and shadow in onboarding new customers, helping them understand and utilize our products/services effectively.\nMonitor customer accounts, proactively identifying opportunities to provide value and address any concerns.\nGather customer feedback and insights, helping to identify areas for improvement in our products/services.\nContribute to the creation and updating of Customer Success materials\nQualifications:\nEnrolled in a degree program related to Business, Marketing, Communication, or a related field.\nStrong communication skills, both written and verbal.\nEmpathetic and customer-oriented mindset, with a passion for helping others succeed.\nExcellent organizational skills and attention to detail.\nProficiency in G-Suite, Microsoft Office or similar software.\nPrevious customer service or related experience is a plus.\nAbility to work collaboratively in a team environment.\nCompensation: $30/hour\nBenefits:\nGain hands-on experience in customer success and relationship management.\nLearn about customer-centric strategies and effective communication techniques.\nReceive mentorship and guidance from experienced professionals.\nDevelop a strong understanding of Symphony's products/services and its relevance in the marketplace.\nNetworking opportunities within the company and the industry.\nJoin us for an exciting internship where you can make a meaningful impact on our customers' success. Apply now and be part of our dedicated customer success team!\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.","description_format":"text","description_chars":3149,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Team Communication & Collaboration"],"lifecycle":[{"event":"open","at":"2026-09-05T10:01:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 26 · green card filings: 6","filings_12m":26,"filings_prev_12m":20,"green_card_filings_12m":6,"median_offered_wage_usd":125625,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.814,"p_room":1,"age_days":33,"expected_fill_days":105,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-07T05:47:15Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/symphony-intern-customer-success","json_url":"https://alion.io/job/symphony-intern-customer-success.json","meta":{"generated_at":"2026-10-08T00:54:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1505,"day_limit":5000,"remaining_today":3495,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456053},"rest":"https://alion.io/mcp/rest/get_company?id=456053"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsymphony-intern-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsymphony-intern-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsymphony-intern-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/symphony-intern-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsymphony-intern-customer-success"}]}