{"id":199341,"url":"https://alion.io/job/symphony-placement-technical-support","title":"Placement, Technical Support","company":{"id":456053,"name":"Symphony","domain":"symphony.com","url":"https://alion.io/company/symphony-7","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-03T15:51:09Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-29T08:40:12Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"About us @Symphony\nReliable. Interlinked. Sophisticated.\nSymphony stands as an AI-driven leader in communication and technology, powered by a synergy of interlinked platforms: messaging, voice, directory, and data analytics.\nOur advanced encryption technologies empower more than 1,400 global institutions to leverage AI effectively, uphold rigorous data security standards, manage intricate regulatory requirements, and refine their professional interactions.\nRole description: \nAs a Technical Support Placement Student, you'll have the valuable opportunity to work closely with our technical support team, enhance your problem-solving skills, and assist our clients in resolving their technical issues.\nPosition Overview: We're seeking a proactive and motivated Technical Support Placement Student to join our university program for a duration of 9 months starting in June 2027. This Placement will allow you to gain hands-on experience in diagnosing and troubleshooting technical problems, learning valuable skills that are essential in today's technology-driven world.\nKey Responsibilities:\nCollaborate with the technical support team to assist clients with their technical inquiries and issues.\nProvide excellent customer service, ensuring a positive and professional support experience.\nDiagnose and troubleshoot technical problems related to our products/services.\nOffer step-by-step guidance to clients on resolving technical issues via phone, email, or chat.\nDocument and track customer interactions, resolutions, and feedback in our support systems.\nEscalate complex technical issues to senior team members when necessary.\nContribute to the creation of technical support resources, such as knowledge base articles and FAQs.\nQualifications:\nCurrently pursuing a degree in Information Technology, Computer Science, or a related field.\nStrong interest in technology and a desire to learn about various software and hardware systems.\nExcellent communication skills, both written and verbal.\nPatience and empathy when dealing with clients facing technical challenges.\nBasic understanding of computer systems, networks, and troubleshooting methodologies.\nProficiency in Microsoft Office or similar software.\nPrior technical support or customer service experience is a plus.\nAbility to work effectively both independently and in a team.\nCompensation : £14/hour\nDuration: 9 months\nBenefits:\nGain practical experience in technical support and problem-solving.\nLearn how to effectively communicate technical concepts to non-technical users.\nReceive mentorship and guidance from experienced technical support professionals.\nDevelop a strong understanding of Symphony's Messaging / Voice (Cloud9) products/services and technical systems.\nNetworking opportunities within the company and the technology sector.\nJoin us for an enriching placement that will equip you with valuable technical skills and customer service experience. Apply now and be part of our dedicated technical support team!\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 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