{"id":3621257,"url":"https://alion.io/job/symphony-professional-services-specialist","title":"Professional Services Specialist","company":{"id":456053,"name":"Symphony","domain":"symphony.com","url":"https://alion.io/company/symphony-7","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Project","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-02T15:59:47Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T08:38:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us @Symphony\nSecure. Connected. Intelligent.\nSymphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging, voice, directory and analytics.\nOur end-to-end encrypted technologies enable over 1,400 institutions to accelerate AI impact, prioritize data security, navigate complex regulatory compliance and optimize business interactions.\nRole Description:\nSymphony is seeking a client-focused Professional Services Specialist to lead implementations and migrations of Cloud9, our voice trading and collaboration platform, for banks, broker-dealers, asset managers, and hedge funds.\nYou will manage assigned client implementations from kickoff through go-live and post-launch stabilization, serving as a key liaison between clients and internal teams. You will coordinate business and technical stakeholders to define requirements, manage delivery, validate readiness, and facilitate the transition from legacy trader voice systems to Cloud9.\nResponsibilities:\nProject Management & Delivery\nLead assigned client implementations from kickoff through go-live, hypercare, and transition to ongoing support.\nDevelop and maintain project plans, milestones, migration schedules, risk and issue logs, action trackers, and status reports.\nManage project scope, dependencies, competing priorities, and delivery risks across multiple concurrent implementations.\nFacilitate project meetings, communicate progress and escalations, and drive accountability across client and internal teams.\nContribute to standardized implementation playbooks, templates, and process improvements.\nClient Engagement & Implementation\nBuild relationships with client stakeholders across trading, technology and operations.\nGather business and technical requirements, understand legacy trading workflows, and coordinate system configuration, connectivity, and integration activities.\nPartner with Sales, Product, Engineering, Support, and other teams to resolve issues and deliver successful implementations.\nCoordinate user acceptance testing (UAT), production validation, and client sign-off.\nGo-Live & Client Enablement\nDevelop cutover plans, readiness checklists, and contingency procedures to support successful migrations.\nCoordinate go-live execution, stakeholder communications, issue triage, and escalation management.\nSupport hypercare, end-user training, floor-walking, and operational readiness to promote adoption and a smooth transition to ongoing support.\nDocument lessons learned and identify opportunities to improve delivery quality and efficiency.\nRequired Qualifications:\nEducation: Bachelor's degree or equivalent practical experience.\nExperience: 3+ years in project management, software implementation, professional services, or technical client delivery.\nProject Management: Experience managing project plans, timelines, risks, issues, dependencies, and stakeholder communications.\nClient Engagement: Strong communication, presentation, facilitation, and relationship-management skills.\nExecution: Ability to independently manage assigned projects, solve problems, and escalate risks appropriately.\nTechnical Aptitude: Ability to understand enterprise software implementations, system configurations, integrations, and testing.\nOrganization: Ability to manage multiple projects in a fast-paced, matrixed environment.\nTravel & Schedule: Willingness to travel to client locations and support planned migrations and production cutovers outside standard business hours as needed.\nPreferred Qualifications\nFinancial Services: Experience with banks, broker-dealers, asset managers, hedge funds, or other financial services organizations.\nDomain Knowledge: Familiarity with trading floor workflows, trader voice systems, or capital markets infrastructure.\nImplementation Experience: Experience with enterprise SaaS deployments, platform migrations, UAT, and production cutovers.\nCertifications: PMP, CAPM, PRINCE2, CSM, or equivalent certification.\nTools: Familiarity with Jira, Confluence, Microsoft Project, Excel, and Salesforce.\nCompensation:\nSalary Range: $95,000 - 105,000 base salary per year\nBonus Plan\nBenefits and Perks:\nRegional specific competitive benefits\nBuild your own Benefits (BYOB) perk\nLocal events, team building, and development opportunities \nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 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