{"id":3443898,"url":"https://alion.io/job/symphonyai-application-support-engineer","title":"Application Support Engineer","company":{"id":8763,"name":"SymphonyAI","domain":"symphonyai.com","url":"https://alion.io/company/symphonyai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"AWS","optional":false},{"name":"Bitbucket","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"Datadog","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"CI/CD","optional":true},{"name":"Grafana","optional":true},{"name":"Helm","optional":true},{"name":"Kubernetes","optional":true},{"name":"PagerDuty","optional":true},{"name":"Prometheus","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-29T04:59:06Z","employer_posted_date":null,"last_verified_at":"2026-10-29T04:59:06Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About the job : \n\nKey Responsibilities : \n\n- Act as the primary support contact for customer-reported application issues and resolve incidents within agreed SLAs.\n\n- Troubleshoot functional, technical, configuration, deployment, batch, database, and integration issues.\n\n- Support NetReveal modules including EIM, WLM, AML, CDD, AUSTRAC, Payment Fraud, and Swift.\n\n- Investigate application logs, batch failures, database records, configurations, and monitoring alerts to identify root cause.\n\n- Support product deployments, upgrades, patches, hotfixes, and release validation.\n\n- Manage and troubleshoot batch orchestration, job failures, reruns, dependencies, and recovery activities.\n\n- Develop, review, and troubleshoot XML/YAML configuration files.\n\n- Use Linux/Unix, SQL, Oracle, and PostgreSQL for application investigation and operational support.\n\n- Collaborate and partner with engineering, DevOps, QA, product, and specialist teams for issue resolution.\n\n- Use monitoring tools such as AWS CloudWatch and Datadog to identify and respond to service degradation.\n\n- Maintain support documentation, troubleshooting guides, blameless RCA notes, known issues, and workarounds.\n\n- Communicate status, resolution plans, and technical guidance clearly to customers and internal stakeholders.\n\nMust-Have Skills & Experience : \n\n- Experience in application support, production support, or technical customer support for enterprise software.\n\n- Working knowledge of financial crime, AML, KYC, sanctions screening, fraud detection, or compliance applications.\n\n- Hands-on or working experience with NetReveal modules.\n\n- Strong Linux/Unix command-line skills.\n\n- Good SQL skills with experience in Oracle and PostgreSQL.\n\n- Experience with batch orchestration, job monitoring, failure analysis, and reruns.\n\n- Experience supporting product deployments, patches, upgrades, and configuration changes.\n\n- Experience with Java-based applications and log-based troubleshooting.\n\n- Familiarity with REST APIs, SAML, SSO, and integration troubleshooting.\n\n- Experience with Git, GitHub Actions, and Bitbucket.\n\n- Experience using monitoring tools such as AWS CloudWatch and Datadog.\n\n- Use AI-assisted tools (e.g., Claude, Cursor, GitHub, Copilot) to accelerate log analysis, root cause identification, and documentation drafting.\n\n- Automation first attitude - 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