{"id":968470,"url":"https://alion.io/job/symplr-customer-training-consultant-workforce-solutions","title":"Customer Training Consultant - Workforce Solutions","company":{"id":179664,"name":"symplr","domain":"symplr.com","url":"https://alion.io/company/symplr","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":163000,"period":"year","method":"role_country_seniority_unknown","sample_n":8814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Sass","optional":false}],"status":"live","first_seen_at":"2026-09-16T16:14:32Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-10-24T12:47:07Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Overview\nThe Customer Training Consultant is responsible for designing and delivering best practice training programs and tools to educate internal and external users on symplr solutions, specifically Workforce.\nDuties & Responsibilities\nConduct and coordinate training activities to support clients or internal teams using a variety of mediums, including on-site learning, e-learning, quick reference guides, and virtual meetings\nCollaborate with internal teams to provide feedback regarding curriculum delivery experiences; consult with internal and external users to conduct needs assessments\nServe as a subject matter expert for assigned products and services\nPartner with Instructional Design and Learning Technology teams to review new training curriculum \nDevelop, maintain and distribute all software training documentation including, but not limited to, various user type audiences, media (job aides, videos, eLearning), and knowledge base systems. \nEffectively communicate and execute best practices for internal and external training engagements\nHandle challenging client requests or escalate issues as needed\nAdvise on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices\nContinually grow product, functional, and industry knowledge through training, research, and collaboration\nWork collaboratively with other departments to deliver exceptional client service\nAdopt department operational standards and procedures to maximize team efficiencies \nEnsure timely completion of administrative activities\nPerform other duties as assigned\nTravel 25%\nSkills Required\nBachelor’s degree\nTwo years of training, teaching, or instructing experience\nStrong technical aptitude including proficiency in Microsoft Office applications\nSuccessful technical content delivery (classroom and e-learning), with a consultative aptitude experience\nStrong presentation skills and demonstrated consulting ability\nStrong project management skills, strategic thinking skills, and experience navigating clients through change\nHealthcare industry, credentialing verification, or compliance experience\nSASS training experience \nMin\nUSD $60,000.00/Yr.Max\nUSD $80,000.00/Yr.","description_format":"text","description_chars":2237,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospital Operations Software"],"lifecycle":[{"event":"open","at":"2026-09-16T16:14:32Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.519,"p_room":0.55,"age_days":37,"expected_fill_days":27,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/symplr-customer-training-consultant-workforce-solutions","json_url":"https://alion.io/job/symplr-customer-training-consultant-workforce-solutions.json","meta":{"generated_at":"2026-10-24T14:57:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179664},"rest":"https://alion.io/mcp/rest/get_company?id=179664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsymplr-customer-training-consultant-workforce-solutions"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsymplr-customer-training-consultant-workforce-solutions"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsymplr-customer-training-consultant-workforce-solutions"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/symplr-customer-training-consultant-workforce-solutions\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsymplr-customer-training-consultant-workforce-solutions"}]}