{"id":3880184,"url":"https://alion.io/job/synapse-health-network-success-coordinator","title":"Network Success Coordinator","company":{"id":4427919,"name":"Synapse Health","domain":"synapsehealth.com","url":"https://alion.io/company/synapse-health","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-06T13:34:48Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T17:31:13Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Who We Are:\nAt Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. \nSince 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. \nLearn more at SynapseHealth.com and on Synapse Health’s LinkedIn. \nWhat We Need: \nThe Network Success Coordinator will report directly to the Manager, Network Success.This team member is responsible forensuring seamless coordination and support across our provider network, serving as the bridge between our network partners and the internal teams who support them. This role will focus on building strong, lasting relationships with network partners, troubleshooting issues before they escalate, and making sure our technology solutions are adopted and used effectively to improve operational efficiency, reduce friction in the referral-to-delivery process, and support better patient outcomes. \nThis is a hands-on, high-visibility role for someone who enjoys solving problems, takes ownership of outcomes, and wants to help shape how Synapse Health partners with its network as we grow. \nWhat You Will Do: \nAct as the primary point of contact for network providers, responding to inquiries, resolving issues promptly, and following through until the issue is fully closed out. \nCoordinate onboarding for new network partners, including account setup, system access, workflow walkthroughs, and early check-ins to ensure a smoothintegration into Synapse Health systems and processes. \nMonitor network partner activity and engagement, proactively identifyingadoption gaps, recurring issues, and at-risk relationships, and recommending corrective action. \nCollaborate with cross-functional teams, including operations, billing, intake, and technology, to address and resolve operational challenges affecting the network, and communicate root causes and resolutions back to partners. \nAssistin developing, documenting, and implementing best practices for network management, including standard operating procedures, escalation paths, and partner communication templates. \nFacilitate training sessions, both live and virtual, for network providers on new tools, features, and processes, and develop supporting materials such as quick-reference guides and FAQs. \nGather partner feedback and surface trends to internal stakeholders to inform product improvements and service enhancements. \nIdentifyopportunities for process improvements and contribute to continuous improvement initiatives that increase efficiency and partner satisfaction. \nSupport compliance with company policies, contractual obligations, and applicable industry regulations (such as HIPAA) within the network, including help with credentialing and documentation requirements as needed. \nMaintain accurate, timelyrecords of network activities, communications, and issue resolution in our systems of record, and contribute to regular reporting on network health and performance. \nProvide exceptional support to ensure a positive experience for all network partners at every stage of the relationship. \nNote: These responsibilities reflect the general nature and scope of the role but are not exhaustive. Responsibilities may evolve to meet changing business needs. \nWhat You Have: \nAt Synapse Health, we’veintentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additionalrequirements include: \nBachelor’s degree in Business Administration, Healthcare Management, or a related field (or equivalent practical experience). \n2+ years of experience in network coordination, provider relations, account support, or a similar role within the healthcare or DME industry. \nWorking knowledge of provider workflows, such as referrals, orders, documentation, and claims, and how they affect network partners’ day-to-day operations. \nProficiencyin MS Office applications (Excel, Outlook, Word, PowerPoint) and the ability to quickly learn department and job-specific software systems, including CRM or ticketing tools. \nStrong organizational skills with the ability to manage multiple priorities and deadlines simultaneously without losing sight of the details. \nEffective verbal and written communication skills, with the ability to explain technical or process-related topics clearly to a variety of audiences. \nStrong analytical skills and a problem-solving mindset, with the ability to identifyroot causes rather than just symptoms. \nHigh attention to detail and a high degree of accuracy. \nWhat Sets You Apart: \nExperience with DME or healthcare technology platforms, such as EHR, referral management, or order intake systems. \nProven track recordof successfully managing provider relationships or networks, including onboarding and retention. \nExperience delivering training or presentations to external partners. \nAbility to work independently, take initiative, and stay composed in a fast-paced, evolving environment. \nStrong interpersonal skills with a genuine focus on building and maintainingtrusting relationships. \nCompensation:\nThe pay range for this position is $20.30 - $25.50 per hour. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process. \nWhat Sets Us Apart: \nWork is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We’re committed to helping our team members thrive personally and professionally, which is why our benefits include:\nProfessional growth opportunities with compelling career paths\nHealthy work-life balance supported by flexible paid time off (PTO)\nComprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members\n401(k) savings plan with employer matching contributions\nSynapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.\nSynapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process. \nPrivacy Policy","description_format":"text","description_chars":7012,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-11-06T17:48:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":28,"reasons":["conf:1","velocity","win:early","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/synapse-health-network-success-coordinator","json_url":"https://alion.io/job/synapse-health-network-success-coordinator.json","meta":{"generated_at":"2026-11-13T20:38:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41133,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4427919},"rest":"https://alion.io/mcp/rest/get_company?id=4427919"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsynapse-health-network-success-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsynapse-health-network-success-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsynapse-health-network-success-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/synapse-health-network-success-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsynapse-health-network-success-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3880184}},{"tool":"search_jobs","arguments":{"company":"synapsehealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3880184},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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