{"id":2476104,"url":"https://alion.io/job/synapxe-service-analyst-application-production-support-specialties","title":"Service Analyst - Application & Production Support (Specialties)","company":{"id":1834356,"name":"Synapxe","domain":"synapxe.sg","url":"https://alion.io/company/synapxe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":28},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T01:13:30Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Position Overview\nWe are hiring a service analyst who will be responsible for key functions and deliverables that are critical to daily operations and project execution in the specialties department.\nThis is a 2 years direct contract position with Synapxe.\nRole & Responsibilities\nProvide day-to-day support primary application maintenance and support for production systems including participation in after-hours standby support rotations where required, to ensure capabilities remain reliable, secure, and available.\nRespond to user queries, investigate and resolve production issues in accordance with agreed SLAs, and maintain accurate records of issues and resolutions to support accountability, audit requirements, and continuous improvement.\nLead or coordinate root cause analysis efforts, implement fixes to prevent recurring issues, and escalate capability-affecting incidents, outages, security concerns, and unresolved issues promptly, particularly when SLA, security, or compliance obligations are at risk.\nHighlight recurring problems, operational risks, and performance trends to the Capability Development - Delivery team, providing operational insights to guide prioritisation and future investment decisions.\nParticipate in SIT and UAT activities before go-live, using operational knowledge to ensure new capabilities and changes are practical to support, secure, and maintain over time.\nCoordinate and support the end-to-end change process from approval through deployment and sign-off, ensuring runbooks, monitoring arrangements, support procedures, and compliance checks are completed before production release.\nMaintain strong relationships with business users to ensure support remains relevant to their needs, and channel user feedback and new requirements back to the Delivery team to help shape future plans.\nSupport the rollout of patches, bug fixes, and upgrades in accordance with operating system, software, and security policies, ensuring all changes follow appropriate controls and governance requirements.\nWork with teams across infrastructure, database, security, cyber defence, and data centre operations to resolve incidents and manage changes in a coordinated manner, while monitoring systems for performance and security concerns and sharing findings to support future planning and continuous improvement.\nMaintain operational documentation, including runbooks, procedures, and service catalogues, handle administrative activities such as contract and SSL certificate renewals, contribute to capability health and compliance reporting, and flag emerging risks to management promptly.\nRequirements\nKey competency\nAdaptability/flexibility with respect to changing end-user business needs\nCritical thinking and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible\nDependability and willingness to take ownership of work activities and ensure that they are completed in accurate, efficient and timely manner\nInitiative to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others\nInterpersonal skills, particularly within the user group with which they will work to facilitate decisions and find solutions even amidst disagreeing stakeholder\nThe ability to communicate information clearly and concisely with project leadership and subject matter experts\nWillingness to learn new software and systems\nSeeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence\nRelationship building to gain trust and establish effective relationships with vendor and stakeholders\nResilience to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures\nQualifications\nDegree in Computer Science, Computer Engineering or IT equivalent.\nMinimum 3 to 5 years of experience in developing, implementing and maintaining IT systems \nStrong analytical and problem-solving skills.\nExcellent communication and interpersonal skills.\nAbility to work collaboratively in a team environment.\nEagerness to learn and adapt to new technologies.\nExperience in healthcare industry is an added advantage.\nTIL v4/v5 certification and strong service-oriented experience / background preferred.\nApply Now\nNOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!!","description_format":"text","description_chars":4547,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-13T21:24:43Z"},{"event":"close","at":"2026-10-16T16:15:17Z"},{"event":"reopen","at":"2026-10-17T00:42:14Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":1,"age_days":11,"expected_fill_days":33,"reasons":["conf:28","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/synapxe-service-analyst-application-production-support-specialties","json_url":"https://alion.io/job/synapxe-service-analyst-application-production-support-specialties.json","meta":{"generated_at":"2026-10-23T14:56:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22488,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1834356},"rest":"https://alion.io/mcp/rest/get_company?id=1834356"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsynapxe-service-analyst-application-production-support-specialties"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsynapxe-service-analyst-application-production-support-specialties"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsynapxe-service-analyst-application-production-support-specialties"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/synapxe-service-analyst-application-production-support-specialties\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsynapxe-service-analyst-application-production-support-specialties"}]}