{"id":1725361,"url":"https://alion.io/job/synchrony-vp-insights-data-governance","title":"VP, Insights & Data Governance","company":{"id":45399,"name":"Synchrony Financial","domain":"synchrony.com","url":"https://alion.io/company/synchrony","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":11,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":5,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cincinnati, United States","Orlando, United States","Chicago, United States","Atlanta, United States","Kansas City, United States","Charlotte, United States","Stamford, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":135000,"max_usd":253000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2576},"experience_years_min":14,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-18T16:57:53Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Role Summary/Purpose:\nThe VP Insights and Data Governance role is responsible for leading multiple functions/work streams/ teams to deliver diverse set of initiatives to provide key drivers and analysis on entire suite of servicing across SYF portfolio and operational insights influencing the performance. The leader will combine deep knowledge of financial services, operations and collections domain expertise and advanced analytics to optimize decision making, influence business/functional strategy, and engagement with SYF customers. The role will utilize analytical, strategic and influencing skills to create analytical framework using predictive modeling techniques including data lake and big data.\nThe VP is a thought leader in the team, asking questions and proposing ideas to test new concepts. The VP initiates and leads these projects, working closely with stakeholders throughout the process, from initial discussions to execution and performance measurement within established rigor.\nEssential Responsibilities:\nDevelop visionary and holistic insights and analytics to match SYF’s brand and values by leveraging performance drivers and operational insights\n\nDeliver portfolio performance drivers including impact to the customer experience, cost/efficiency and operational insights. Partnering with Enterprise Servicing, Collections, Forecasting/Capacity planning and WPO on the performance, associate and customer impact and operational efficiencies\n\nProviding leadership including ELT members centralized view on the congruence of underlying macro, portfolio dynamics, operational performance and its impact on delinquency performance in a clear and succinct manner\n\nLeverage data analytics to develop, design and back test performance drivers to leverage trends in the forecast.\n\nPlan/Create and Implement one source of truth on insights across enterprise servicing/collections and operational solutions\n\nLead ideation and adoption of best in class methodologies, processes, tools and infrastructure to enhance understanding underlying performance drivers\n\nComplete regular benchmarking and actively participate in industry groups. Stay abreast of macro environment and industry trends to identify opportunities and risks.\n\nUse structured problem solving while coming to logical conclusions to troubleshoot, identify root cause, develop action plans and impact\n\nEnable self-service analytics and unified reporting platforms for servicing leaders and teams.\n\nEvangelize data literacy and foster an enterprise-wide culture of data-driven decision making.\n\nIncorporate new data elements such as NPS, customer journey analytics, complaints, customer preferences and other non-traditional data sources/channels to develop portfolio performance monitoring\n\nProvide thought leadership in the areas of strategy and data analytics to the team through utilization of data lake, machine learning, data mining and operational expertise\n\nStrong background in successful communication with Senior Leadership teams in a clear, concise manner\n\nDevelop and lead the data governance strategy for servicing functions, ensuring data quality, consistency, security, and compliance.\n\nEstablish data stewardship and ownership practices, collaborating with stakeholders to define data standards, policies, and protocols for enterprise servicing systems.\n\nDesign and implement data quality monitoring, metadata management, and data lineage solutions to increase trust and transparency in servicing-related data.\n\nPerform other duties and/or special projects as assigned\n\nQualifications/Requirements:\nBachelor's Degree in Business, Operations, Analytics or related field; Or in lieu of Degree, 14+ years of progressive experience at the leadership level in the areas of Financial Services, Customer Service, and Enterprise Operations\n\nMinimum of 10+ years of progressive experience at the leadership level in the areas of Financial Services, Customer Service, and Enterprise Operations\n\nAbility to demonstrate strong leadership across organizational levels & functions, execution of key business priorities, and process improvement contributions with a strong focus in innovation leadership\n\nAbility to travel up to 30% as needed to work across SYF functions and engage with employee teams/leaders including potential international travel\n\nAbility and flexibility to travel for business as required\n\nDesired Characteristics:\nStrong background in Financial Services Operations\n\nProcess design and heavy change management experience, demonstrated ability to lead from concept to practical execution and congoing run with independence\n\nStrong analytical skills to evaluate needs/opportunities, with a strong work ethic\n\nLEAN, Process Improvement, Technology and Innovation and Leadership skills\n\nSuccess in achieving stretch goals\n\nExcellent relationship building skills across front-line teams, functions, and key business stakeholders including senior leadership\n\nStrong project planning, tracking, reporting and execution skills\n\nStrong communication and presentation skills at all levels of the organization\n\nDemonstrated change management experience with high impact success\n\nCompetent computer skills including working knowledge of Microsoft Office and Windows as well as analytical, project planning and execution tools\n\nGrade/Level: 14\nThe salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.\nActual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.\nSalaries are adjusted according to market in CA, NY Metro and Seattle.\nOur Way of Working:\nWe’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.\n*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.\nEligibility Requirements:\nYou must be 18 years or older\n\nYou must have a high school diploma or equivalent\n\nYou must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process\n\nYou must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.\n\nNew hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).\n\nLegal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.\nOur Commitment:\nWhen you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard - but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.\nThis starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.\nReasonable Accommodation Notice: \nFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.\n\nIf you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time\n\n Job Family Group:\nContact Center Operations","description_format":"text","description_chars":9005,"description_truncated":false,"requirements":{"experience_years_min":14,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks","Cards & Card Issuing"],"lifecycle":[{"event":"open","at":"2026-10-02T21:48:10Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.295,"p_room":0.35,"age_days":28,"expected_fill_days":5,"reasons":["conf:36","stale_co","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/synchrony-vp-insights-data-governance","json_url":"https://alion.io/job/synchrony-vp-insights-data-governance.json","meta":{"generated_at":"2026-10-20T07:45:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8208,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":45399},"rest":"https://alion.io/mcp/rest/get_company?id=45399"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsynchrony-vp-insights-data-governance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsynchrony-vp-insights-data-governance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsynchrony-vp-insights-data-governance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/synchrony-vp-insights-data-governance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsynchrony-vp-insights-data-governance"}]}