{"id":4035148,"url":"https://alion.io/job/syndigo-customer-success-manager","title":"Customer Success Manager","company":{"id":179665,"name":"Syndigo","domain":"syndigo.com","url":"https://alion.io/company/syndigo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T15:14:07Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-13T03:06:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.\n**This is a hybrid position that requires 2 days per week in office at our Chicago location**\nAs an Enterprise Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most valued customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts.\nYou will manage a book of business of approximately 15-18 enterprise customers, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges\nHOW WE’LL BE WINNING TOGETHER DAY TO DAY \nCustomer Value & OutcomesOwn the end-to-end success of assigned enterprise accounts following implementation\nEstablish, document, and track customer goals, success metrics, and ROI realization plans\nLead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment\n\nRelationship ManagementBuild and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level)\nServe as the primary point of contact and escalation owner for assigned accounts, internally and externally\nLead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery\n\nAdoption & RetentionDrive deep product adoption across customer teams and use cases\nIdentify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks\nDocument risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders\nCollaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance\n\nGrowth & ExpansionIdentify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales\nPartner with Account Executives to support upsell and cross-sell initiatives\n\nAdvocacyIdentify, develop, and nurture customer advocates within your book of business\nProactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships\nPartner with internal teams to secure customer referrals, testimonials, and event speakers\n\nCross-Functional LeadershipServe as the voice of the customer internally, influencing Product, Support, and Services\nCoordinate internal resources to deliver a seamless, high-quality enterprise customer experience\n\nWE SHOULD TALK IF THIS SOUNDS LIKE YOU\n2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS\nExperience managing a book of business in the $2-$3M ARR range\nChurnZero experience is a plus\nKnowledge of the CPG industry is strongly preferred\nHigh degree of comfort with technology, particularly databases and syndicated data\nStrong presentation skills with the ability to communicate value and insights to professional and executive audiences\nAbility to work independently and make decisions across a wide range of complexity\nProven ability to troubleshoot and resolve customer challenges\nDemonstrated success working with both large, complex enterprises and mid-sized organizations\nFor full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.\nYour individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. \nBudgeted Salary Range (not including eligible commission):\n$72,000—$80,000 USD\nCommission:\n$16,000—$16,000 USD\nDiversity, Equity & Inclusion\nTo achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! \nAll are welcome here and we invite you to join our team if you are ready to help us continue that growth! \nGDPR/CCPA\nSyndigo, to process applications, holds onto data for a \"reasonable time\" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.\nSyndigo Job Applicant Privacy Notice\nAt Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. 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