{"id":981463,"url":"https://alion.io/job/syndigo-manager-customer-success","title":"Manager, Customer Success","company":{"id":179665,"name":"Syndigo","domain":"syndigo.com","url":"https://alion.io/company/syndigo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":{"min":125000,"max":156398,"currency":"EUR","period":"year","gross":null,"usd_annual":175558},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-26T13:25:03Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-25T08:34:59Z","board_verified":true,"closed_at":null,"days_open":151,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":151},"description":"Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.\n**This is a remote position for candidates located in Germany only**\nThe Manager, Customer Success (Brands) is accountable for customer retention, expansion, and advocacy across the Brands portfolio. This role owns the post-sales customer lifecycle, ensuring customers achieve ongoing value, renew successfully, expand adoption, and actively advocate for Syndigo. In this role, you will be managing a team of 8 Independent Contributors on the CSM team. \nSuccess is measured primarily through Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Customer Advocacy.\nHOW WE’LL BE WINNING TOGETHER DAY TO DAY\nCustomer Retention & Growth (GRR / NRR)Own and drive GRR and NRR across the Brands customer base.\nEstablish clear renewal readiness and risk management frameworks.\nProactively identify churn and downsell risks and lead mitigation plans.\nPartner with Account Executives to drive and support renewals and expansion using customer health, adoption, and outcome insights.\n\nCustomer Advocacy & Executive RelationshipsBuild and scale the customer advocacy programme, including references, case studies, executive sponsorship, and event participation.\nDevelop and maintain senior-level relationships with key customer stakeholders.\nAct as an executive sponsor for strategic accounts where appropriate.\nRepresent the customer voice internally to influence priorities and decisions.\n\nCustomer Adoption & Value RealisationEnsure strong post-go-live adoption, engagement, and value realisation across accounts.\nOversee customer success motions including success plans, health scoring, QBRs, and executive reviews.\nDrive consistency and quality in customer engagement models while allowing flexibility for strategic customers.\n\nCustomer Success LeadershipLead, coach, and develop Customer Success Managers.\nDefine clear goals, responsibilities, and KPIs aligned to retention, growth, and advocacy.\nBuild a high-performance CS culture with strong accountability and commercial awareness.\nHire, retain, and develop top Customer Success talent.\n\nCross-functional PartnershipPartner closely with Sales, Product, and Support to ensure a seamless customer experience.\nProvide structured feedback to Product based on customer insights, adoption trends, and strategic needs.\nAct as a senior escalation point for high-impact customer situations.\n\nMeasurement & ReportingDeliver executive-level reporting on:Retention and expansion performance\nAccount health and risk\nAdoption and usage trends\nCustomer advocacy pipeline\n\nEnsure Customer Success metrics are commercially relevant, actionable, and outcome-focused.\n\nWE SHOULD TALK IF THIS SOUNDS LIKE YOU \nBachelor’s degree in Business, Engineering, Computer Science, Management, or equivalent experience.\n4-5 years in Customer Success leadership roles, preferably within B2B SaaS.\nProven track record of driving retention, expansion, and customer advocacy.\nExperience of leading and scaling Customer Success teams.\nStrong commercial acumen with hands-on experience supporting renewals and upsell motions.\nData-driven mindset with the ability to interpret customer health, usage, and financial metrics.\nStrong people-leadership and stakeholder-management skills.\nExecutive-level written and oral communication skills.\nComfortable operating in a fast-paced, outcome-driven environment.\nWillingness to travel approximately 15-25%.\n\nWe offer a competitive, globally aligned benefits package designed to support your well-being, growth, and work-life balance. This includes generous paid time off, health coverage, and retirement plans tailored to local markets, along with learning opportunities through tuition reimbursement. Employees also benefit from programs like donation matching, volunteer time off, referral bonuses, and flexible perks such as Flex Fridays-helping you thrive both at work and beyond.\nYour individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. This position is commission-eligible.\nBudgeted Salary Range (not including eligible commission):\n€125.000—€156.398 EUR\nCommission:\n€27.279—€27.279 EUR\nDiversity, Equity & Inclusion\nTo achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! \nAll are welcome here and we invite you to join our team if you are ready to help us continue that growth! \nGDPR/CCPA\nSyndigo, to process applications, holds onto data for a \"reasonable time\" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.\nSyndigo Job Applicant Privacy Notice\nAt Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.","description_format":"text","description_chars":5713,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Retirement plans"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Master Data Management"],"lifecycle":[{"event":"open","at":"2026-09-16T21:20:45Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.264,"p_room":0.28,"age_days":151,"expected_fill_days":39,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":175558,"is_top_pay":true},"html_url":"https://alion.io/job/syndigo-manager-customer-success","json_url":"https://alion.io/job/syndigo-manager-customer-success.json","meta":{"generated_at":"2026-10-25T09:00:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12885,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179665},"rest":"https://alion.io/mcp/rest/get_company?id=179665"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsyndigo-manager-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsyndigo-manager-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsyndigo-manager-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/syndigo-manager-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsyndigo-manager-customer-success"}]}