{"id":4035149,"url":"https://alion.io/job/syndigo-technical-customer-success-manager","title":"Technical Customer Success Manager","company":{"id":179665,"name":"Syndigo","domain":"syndigo.com","url":"https://alion.io/company/syndigo","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":72000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-11-10T15:02:09Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T19:56:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.\n**This is a hybrid position that requires 2 days per week in office at our Chicago location**\nAsa Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.\nYou will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.\nYou will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.\nHOW WE’LL BE WINNING TOGETHER DAY TO DAY\nCustomer Value & Outcomes\nOwn the end-to-end success of assigned accounts following implementation\nEstablish, document, and track customer goals, success metrics, and ROI realization plans\nLead recurring executive-level conversations focused on business impact, value realization, and strategic alignment\nTranslate Ratings & Reviews performance into measurable outcomes (conversion, engagement, content coverage)\n\nRelationship Management\nBuild and maintain trusted relationships across all levels, including Director, VP, and C-level stakeholders \nServe as the primary point of contact and escalation owner for assigned accounts\nLead structured business reviews (QBRs) that highlight performance, insights, risks, and opportunities \nExpand relationships beyond day-to-day contacts to increase account penetration and influence\nAdoption, Enablement, & Retention\nDrive deep adoption of Ratings & Reviews and broader Syndigo solutions across teams and use cases\nProvide consultative guidance and training on platform capabilities, best practices, and optimization strategies\nIdentify adoption barriers, technical challenges, and risks, and proactively develop mitigation plans\nPartner with customers to increase UGC collection, syndication, and overall program performance\nDocument account health and risk signals within tools like ChurnZero and lead proactive engagement strategies\nGrowth & Expansion\nIdentify expansion opportunities through value discovery and product alignment\nPartner with Account Executives to support upsell and cross-sell initiatives across Syndigo solutions\nGenerate qualified leads based on customer needs, performance gaps, and strategic priorities\nAdvocacy\nIdentify and develop customer advocates within your portfolio\nDrive participation in case studies, testimonials, events, and advisory boards\nProactively manage advocacy risk and strengthen long-term customer relationship\nCross-Functional Leadership\nAct as the voice of the customer internally, influencing Product, Support, and Services teams\nCoordinate internal resources to deliver a seamless, high-quality customer experience\nWE SHOULD TALK IF THIS SOUNDS LIKE YOU \n4+ years of experience in Customer Success, Account Management, or related SaaS roles\nExperience managing a book of business in the $2-$3M ARR range \nExcel competency and knowledge of HTML, CSS, JSON\nExperience managing complex accounts with measurable success in retention and growth\nExperience working cross-functionally in fast-paced, high-growth environments\nStrong ability to communicate technical concepts and troubleshoot platform-related challenges\nProven ability to drive product adoption and articulate ROI to executive stakeholders\nExperience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)\nFamiliarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)\nKnowledge of the CPG or retail industry (preferred but not required)\nFamiliarity with Tableau, Power BI or some other business analytics platform (preferred but not required)\nFor full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.\nYour individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. \nBudgeted Salary Range (not including eligible commission):\n$72,000—$80,000 USD\nCommission:\n$16,000—$16,000 USD\nDiversity, Equity & Inclusion\nTo achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! \nAll are welcome here and we invite you to join our team if you are ready to help us continue that growth! \nGDPR/CCPA\nSyndigo, to process applications, holds onto data for a \"reasonable time\" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.\nSyndigo Job Applicant Privacy Notice\nAt Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. 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