AI Enablement Consultant – (Microsoft Copilot)

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

Our challenge

The AI Enablement Consultant will help Corporate Platforms identify, implement and sustain practical uses of AI across business-as-usual (BAU), operational support and administrative activities. The consultant will enable teams in the US and UK to use Microsoft 365 Copilot, Copilot Cowork and Copilot Studio effectively; build a small portfolio of reusable agents, skills and prompts; and establish the governance, documentation and ownership needed for long-term adoption.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Piscataway, NJ is $135k - $150k/year & benefits (see below).

The Role

Responsibilities:

• Discovery and opportunity assessment
• Work with Corporate Platforms colleagues in the US and UK to map BAU, operational and administrative activities.
• Identify opportunities where AI and automation can save time or improve quality.
• Recognise existing team capabilities that could be enhanced through better access to tools or practical application.
• Prioritise opportunities by business value, effort, risk and readiness.
• Produce and maintain an agreed backlog of AI use cases, recommended tools and proposed owners.
• Enablement and training
• Design and deliver an engaging programme of brown bag sessions, workshops and follow-up clinics.
• Build practical capability in Microsoft 365 Copilot, Copilot Cowork and Copilot Studio using relevant Corporate Platforms scenarios.
• Schedule sessions across US Eastern and UK time zones and record them for future reference.
• Tailor content for both technical and non-technical audiences.
• Establish champions and practical guidance to encourage day-to-day adoption.
• Agent and skill development
• Design, build and publish agents and skills using Copilot Studio and Copilot Cowork.
• Integrate solutions with Microsoft 365 and Power Platform services, including:
• Teams
• SharePoint
• OneDrive
• Outlook
• Power Automate
• Build solutions collaboratively, coaching team members to develop and extend them rather than creating solutions in isolation.
• Develop a curated library of reusable prompts for common Corporate Platforms activities.
• Track adoption, usage and business outcomes.
• Gather user feedback and refine the enablement approach throughout the engagement.
• Promote repeatable AI-enabled ways of working across the team.
• Identify barriers to adoption and recommend practical interventions.
• Ensure all solutions comply with WTW AI governance, licensing and approval requirements.
• Obtain appropriate license-owner approval for Copilot capabilities.
• Apply responsible AI, data protection and information-handling principles to all solutions.
• Account for UK and EU data residency requirements. Anthropic models in Copilot and Copilot Cowork are restricted for UK and EU colleagues because they may process data in the US; their use is opt-in and must take account of client, contractual and regulatory obligations.
• Document governance checkpoints, risks, controls and approval decisions.
• Document agents, skills, prompts, build standards and operating procedures.
• Define named owners and support arrangements for every solution.
• Create practical playbooks and how-to guides that enable the team to operate and extend solutions independently.
• Complete a structured handover before the engagement ends.
• Prioritised AI opportunity assessment and use-case backlog, including value, effort, recommended tools and owners.
• Training plan, brown bag materials, recordings and supporting guidance.
• Working agents and skills built with Copilot Studio and Copilot Cowork.
• Curated prompt library for common Corporate Platforms tasks.
• Playbook covering build standards, governance, support and ownership arrangements.
• Final report covering adoption metrics, outcomes, lessons learned and recommendations for next steps.

Requirements:

• Strong hands-on expertise in Microsoft 365 Copilot, Copilot Cowork and Copilot Studio, including designing, building and publishing agents.
• Deep knowledge of the Microsoft 365 ecosystem, particularly Teams, SharePoint, OneDrive, Outlook and Power Automate.
• Proven experience delivering productivity improvements through AI and automation in an enterprise environment.
• Experience designing and delivering effective training for technical and non-technical audiences, both virtually and in person.
• Sound understanding of:
• Data protection and responsible AI.
• UK and EU data residency considerations.
• Enterprise licensing, approval and governance controls.
• Excellent stakeholder management, facilitation and communication skills.
• Ability to work effectively across US and UK teams and time zones.
• Strong coaching, collaboration and knowledge-transfer skills.
• Ability to translate business problems into practical, maintainable AI solutions.
• Microsoft certifications in Copilot, AI or Power Platform.
• Experience with SharePoint-based intranets or corporate internet platforms.
• Delivery of enterprise AI enablement or adoption programmes.
• Experience working in a regulated or highly governed environment.
• A prioritised opportunity backlog is agreed with leadership within two weeks of starting.
• The brown bag programme is delivered, with attendance and feedback captured across Corporate Platforms.
• Agents and skills are actively used by the team, with a named owner and documented support arrangements for each.
• Measurable time savings are achieved across targeted BAU, operational and administrative tasks.
• All solutions are approved within WTW’s AI governance, with no unresolved data-handling or residency exceptions.
• The team can independently build, maintain and extend agents following handover.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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