{"id":3561659,"url":"https://alion.io/job/synechron-application-support-engineer-front-office","title":"Application Support Engineer (Front Office)","company":{"id":5306,"name":"Synechron","domain":"synechron.com","url":"https://alion.io/company/synechron","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":23,"ghost_share":0.043,"stale_share":0.217,"repost_share":0.174,"time_to_fill_p50_days":20,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":105000,"currency":"CAD","period":"year","gross":null,"usd_annual":75355},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-10-31T04:28:29Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-04T12:11:29Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are\nAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.\nOur challenge\nWe are seeking an experienced Application Support Analyst to join our team and support Front Office platforms focused on deal capture, trade booking, trade lifecycle processing, and portfolio credit analytics. The successful candidate will provide hands-on L1/L2 production support, troubleshoot application and data issues, coordinate with engineering and infrastructure teams, and contribute to continuous improvements that strengthen platform stability and operational efficiency.\nAdditional Information*\nThe base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Mississauga, ON is CAD $90k - CAD $105k/year & benefits (see below).\nThe Role\nResponsibilities:\nProvide L1/L2 application support for Front Office platforms supporting deal capture, trade booking, lifecycle events, and portfolio credit analytics, ensuring stable operation and timely service restoration.\nPerform incident intake, triage, impact assessment, and prioritization; resolve issues at L1/L2 where possible and escalate to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps.\nExecute ITIL-aligned Incident, Problem, and Change Management processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications.\nUse ServiceNow (or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation.\nTroubleshoot functional and technical issues impacting trade booking and lifecycle flows (e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed.\nSupport operational stability of portfolio credit analytics workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management.\nDiagnose and validate data issues using SQL (reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution.\nPerform Linux-based troubleshooting (log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams.\nMonitor and support batch/scheduled processing and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles.\nAssist with deployments, releases, and environment upgrades across DEV/UAT/PROD, including pre-release validation (smoke checks) and post-release monitoring; exposure to CI/CD practices is a plus.\nTrack defects, enhancements, and operational work items in Jira and maintain knowledge assets and technical documentation in Confluence.\nDevelop and maintain runbooks and repeatable procedures for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency.\nCreate lightweight automation utilities using Python / PowerShell / Shell scripting to streamline repetitive support tasks and improve operational controls.\nProvide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required.\nRequirements:\nExperience in application production support, technical support, or operations within a financial services environment.\nStrong understanding of Front Office or capital markets workflows, including trade booking, deal capture, trade lifecycle processing, confirmations, settlements, or credit analytics.\nExperience providing L1/L2 support for business-critical applications.\nGood knowledge of ITIL processes, including Incident, Problem, Change, and Request Management.\nHands-on experience with ServiceNow or a comparable IT service management platform.\nStrong SQL skills for data investigation, reconciliation, and issue analysis.\nWorking knowledge of Linux or Unix environments, including:\nLog file analysis\nProcess and job checks\nFile and directory operations\nBasic shell commands\nBatch troubleshooting\nExperience supporting batch processing, scheduled jobs, interfaces, and data feeds.\nFamiliarity with Jira and Confluence.\nExperience supporting application deployments, releases, environment upgrades, and post-release validation.\nStrong analytical, troubleshooting, and root-cause investigation skills.\nExcellent written and verbal communication skills.\nAbility to work effectively with business users, operations teams, developers, infrastructure teams, and third-party vendors.\nAbility to work under pressure and manage multiple priorities in a production support environment.\nPreferred, but not required:\nExperience with portfolio credit risk or credit analytics platforms.\nKnowledge of derivatives, fixed income, foreign exchange, equities, or other capital markets products.\nExposure to CI/CD tools and practices.\nExperience with monitoring and scheduling tools.\nFamiliarity with Python, PowerShell, or Shell scripting.\nExperience preparing incident reports, root-cause analyses, and service improvement recommendations.\nUnderstanding of high-availability production environments and support processes.\nExperience working in a global or follow-the-sun support model.\nWe offer:\nA multinational organization with 58 offices in 22 countries and the possibility to work abroad.\n15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).\nA comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.\nFlexible hybrid policy.\nRRSP with employer’s contribution up to 4%.\nA higher education certification policy.\nOn-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.\nCoaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.\nCutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.\nA truly diverse, fun-loving and global work culture.\nS YNECHRON’S DIVERSITY & INCLUSION STATEMENT\nDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.\nAll employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.\nCandidate Application Notice","description_format":"text","description_chars":8252,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Flexible schedule","Life insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","IT Consulting & Digital Transformation","Cloud Consulting & Migration","Data Engineering & Migration Services"],"lifecycle":[{"event":"open","at":"2026-10-31T04:28:29Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":1,"age_days":4,"expected_fill_days":20,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":75355,"is_top_pay":false},"html_url":"https://alion.io/job/synechron-application-support-engineer-front-office","json_url":"https://alion.io/job/synechron-application-support-engineer-front-office.json","meta":{"generated_at":"2026-11-04T13:30:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20427,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5306},"rest":"https://alion.io/mcp/rest/get_company?id=5306"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsynechron-application-support-engineer-front-office"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsynechron-application-support-engineer-front-office"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsynechron-application-support-engineer-front-office"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/synechron-application-support-engineer-front-office\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsynechron-application-support-engineer-front-office"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3561659}},{"tool":"search_jobs","arguments":{"company":"synechron.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3561659},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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