{"id":1460691,"url":"https://alion.io/job/synechron-l2-production-support-engineer-javapython-cloud-agile-technical-troubleshooting","title":"L2 Production Support Engineer – Java/Python, Cloud, Agile & Technical Troubleshooting","company":{"id":5306,"name":"Synechron","domain":"synechron.com","url":"https://alion.io/company/synechron","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":32,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Git","optional":false},{"name":"Java","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-29T12:08:35Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-18T09:21:55Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Job Summary\nSynechron is seeking an L2 Production Support Engineer with 4 years of experience in software development, technology platforms, and technical support. The role will support the analysis, troubleshooting, enhancement, and maintenance of technology solutions across platforms such as mobile, cloud, IoT, and blockchain. The successful candidate will work with cross-functional teams to understand technology requirements, investigate technical issues, support software delivery, review code, and help maintain solution quality. The role will contribute to business objectives through timely issue resolution, reliable technical support, effective documentation, and continuous improvement of software solutions.\nSoftware Requirements\nRequired\nStrong understanding of technology platforms such as:MobileCloudInternet of Things (IoT)Blockchain\nProficiency in one or more programming languages, including:JavaPythonNode.js\nKnowledge of the Software Development Life Cycle (SDLC).\nKnowledge of Agile methodologies.\nExperience with software development methodologies and tools such as:AgileScrumGitJIRAConfluence\nExperience participating in code reviews.\nExperience supporting technical issue resolution and software troubleshooting.\nAbility to develop technical specifications and detailed documentation.\nExperience working with cross-functional teams on technology requirements and solution delivery.\nPreferred\nHands-on experience supporting production applications across mobile, cloud, IoT, or blockchain environments.\nExperience with more than one of the listed programming languages.\nExperience with software deployment, monitoring, incident investigation, and release support.\nExperience recommending new technology trends or advancements for existing solutions.\nExperience supporting automated testing and quality assurance activities.\nExperience improving technical documentation, support procedures, and development processes.\nOverall Responsibilities\nWork closely with cross-functional teams to understand technology requirements and design solutions that meet business needs.\nProvide L2 technical support by investigating, troubleshooting, and assisting with the resolution of application and technology issues.\nDevelop technical specifications and detailed documentation for new features, enhancements, support procedures, and technical resolutions.\nWrite, test, and deploy software solutions or enhancements as required by the project.\nStay current with technology trends and advancements across mobile, cloud, IoT, blockchain, and related platforms.\nSuggest practical ways to incorporate relevant technology improvements into existing solutions.\nConduct code reviews to support code quality, maintainability, and adherence to development standards.\nParticipate in the resolution of technical issues and provide technical support to team members.\nCollaborate with testing teams to ensure software solutions are thoroughly tested and meet defined quality standards.\nSupport SDLC activities, Agile delivery practices, release coordination, and production support processes.\nPrioritize incidents, enhancement requests, defects, and technical tasks according to business impact and agreed service expectations.\nContribute to reliable, maintainable, and resource-efficient solutions through appropriate design, troubleshooting, and optimization practices.\nTechnical Skills (By Category)\nProgramming Languages\nEssential\nProficiency in one or more of the following:JavaPythonNode.js\nAbility to read, analyze, modify, test, and troubleshoot application code.\nUnderstanding of programming practices that support maintainability, reliability, and efficient issue resolution.\nPreferred\nWorking knowledge of two or more of the listed programming languages.\nExperience developing scripts or utilities for troubleshooting, monitoring, testing, deployment, or support automation.\nDatabases/Data Management\nEssential\nAbility to investigate application issues involving data access, data processing, or data integrity where relevant to the supported solution.\nUnderstanding of data-related considerations when troubleshooting software and technology platforms.\nPreferred\nExperience supporting applications that use relational or NoSQL databases.\nExperience analyzing logs, data flows, records, or system outputs to identify technical issues.\nExperience supporting data validation, reconciliation, or production data-quality activities.\nCloud Technologies\nEssential\nStrong understanding of cloud technology platforms and infrastructure.\nAbility to support applications operating in cloud environments.\nUnderstanding of cloud-related application dependencies, deployment considerations, and technical troubleshooting.\nPreferred\nHands-on experience with cloud application support, monitoring, deployment, or incident resolution.\nExperience supporting cloud-based solutions across development, testing, and production environments.\nExperience identifying opportunities to improve cloud resource efficiency and solution sustainability.\nFrameworks and Libraries\nEssential\nNo specific framework or library is identified as mandatory.\nAbility to work with the frameworks and libraries used by the supported mobile, cloud, IoT, blockchain, or software development solution.\nAbility to assess code and technical dependencies during troubleshooting and code reviews.\nPreferred\nExperience with application frameworks associated with Java, Python, or Node.js.\nExperience supporting framework upgrades, dependency changes, or application enhancements.\nDevelopment Tools and Methodologies\nEssential\nSoftware Development Life Cycle (SDLC).\nAgile methodologies.\nScrum practices.\nGit.\nJIRA.\nConfluence.\nCode reviews.\nSoftware testing and deployment.\nTechnical documentation.\nL2 technical support and issue resolution.\nCross-functional collaboration and project planning.\nPreferred\nExperience with incident, problem, and change-management processes.\nExperience with application monitoring, log analysis, release support, and production validation.\nExperience with support automation and continuous improvement initiatives.\nExperience working with tools for build, testing, deployment, monitoring, and service management.\nSecurity Protocols\nEssential\nApply secure development and support practices when working with application code, technology platforms, system access, and production environments.\nProtect credentials, business data, application information, and technical documentation.\nConsider access control, data protection, secure configuration, and appropriate handling of production information during troubleshooting and deployment activities.\nPreferred\nExperience supporting security requirements in mobile, cloud, IoT, or blockchain solutions.\nExperience identifying and resolving security-related application or configuration issues.\nFamiliarity with security checks integrated into development, testing, and deployment processes.\nExperience Requirements\n4 years of experience in software development, technology support, production support, or a related technical role.\nExperience with one or more of the following technology areas: mobile, cloud, IoT, or blockchain.\nExperience with software development methodologies and tools, including Agile, Scrum, Git, JIRA, and Confluence.\nExperience working with cross-functional teams and participating in code reviews.\nExperience writing, testing, deploying, troubleshooting, and supporting software solutions.\nIndustry-specific experience is not mandatory; experience supporting enterprise technology platforms is preferred.\nCandidates may also qualify through an equivalent combination of relevant professional experience, technical training, certifications, and demonstrable capability in software development or production support.\nDay-to-Day Activities\nParticipate in daily stand-up meetings, project planning sessions, support discussions, and collaboration with cross-functional teams.\nAnalyze business and technology requirements, design solutions, write or modify code, and support testing and deployment activities.\nParticipate in code reviews, investigate technical issues, provide L2 support, and document solutions, specifications, and operational procedures.\nPrioritize support and development tasks, make implementation decisions within established standards, and escalate risks affecting service quality, security, or delivery.\nQualifications\nA bachelor’s or master’s degree in Computer Science, Information Technology, or a related field is required; equivalent relevant education and professional experience may be considered.\n4 years of experience in software development, technology support, or a related technical discipline.\nDemonstrated experience with one or more of Java, Python, or Node.js, along with SDLC, Agile methodologies, Git, JIRA, and Confluence.\nCertifications in cloud, software development, Agile delivery, cybersecurity, IoT, blockchain, or related technology areas are preferred but not mandatory.\nMaintain continuous professional development in relevant technology platforms, programming, production support, troubleshooting, Agile delivery, and modern software engineering practices.\nProfessional Competencies\nApply structured analytical thinking and problem-solving to investigate technical issues, identify root causes, and support effective resolutions.\nCollaborate effectively with cross-functional teams and provide practical technical support to team members.\nCommunicate technical concepts, requirements, risks, progress, and resolutions clearly in written and verbal formats.\nAdapt to new technologies, changing requirements, evolving support priorities, and different technology environments.\nIdentify opportunities to improve software quality, support processes, automation, maintainability, and the use of emerging technologies.\nTake initiative, prioritize incidents and development tasks, manage time effectively, and meet agreed delivery and support commitments.\nS YNECHRON’S DIVERSITY & INCLUSION STATEMENT\nDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.\nAll employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.\nCandidate Application Notice","description_format":"text","description_chars":11092,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Financial Software & Embedded Finance","Cloud Consulting & Migration","Data Engineering & Migration Services"],"lifecycle":[{"event":"open","at":"2026-09-29T12:08:35Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.721,"p_room":0.55,"age_days":19,"expected_fill_days":19,"reasons":["conf:20","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/synechron-l2-production-support-engineer-javapython-cloud-agile-technical-troubleshooting","json_url":"https://alion.io/job/synechron-l2-production-support-engineer-javapython-cloud-agile-technical-troubleshooting.json","meta":{"generated_at":"2026-10-19T06:44:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4285,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5306},"rest":"https://alion.io/mcp/rest/get_company?id=5306"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsynechron-l2-production-support-engineer-javapython-cloud-agile-technical-troubleshooting"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsynechron-l2-production-support-engineer-javapython-cloud-agile-technical-troubleshooting"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsynechron-l2-production-support-engineer-javapython-cloud-agile-technical-troubleshooting"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/synechron-l2-production-support-engineer-javapython-cloud-agile-technical-troubleshooting\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsynechron-l2-production-support-engineer-javapython-cloud-agile-technical-troubleshooting"}]}