{"id":2486845,"url":"https://alion.io/job/syniverse-customer-operations-specialist-ii","title":"Customer Operations Specialist II","company":{"id":1900844,"name":"Syniverse","domain":"syniverse.com","url":"https://alion.io/company/syniverse","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T02:42:16Z","board_verified":false,"closed_at":"2026-10-23T02:42:16Z","days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.\nWho We're Looking For\nThe Customer Service Specialist II is the Syniverse customer point of contact for first level support for all products and services. This position will work with Syniverse customers to assist with troubleshooting and problem resolution. The Customer Service Specialist II will also play an integral part in assisting with various projects, implementations, and additional responsibilities as needed.This position will also play an integral part in assisting management in identifying trends in issues and identifying opportunities to improve our customer experience.\nAnalyze customer reported production issues and service request, including inoperability or inaccessibility of a system, module, or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. Whenever possible, resolve customer requests without additional hand-off (First-touch resolution)\n-\nSome of What You'll Do\nScope of the Role:\nDirect Reports: This is an individual contributor role with no direct reports \nKey Responsibilities:\nAnalyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. \nAssist management in identifying trends in issues and identifying opportunities to improve our customer experience. \nTrack customer reported problems following ticketing procedures. \nEnsure timely follow-up and resolution of customer requests, following established Severity Level and Response Guidelines. \nEffectively work with internal resources and 2nd and 3rd level support groups as needed for ticket resolution. \nMaintain ongoing communication with internal departments (i.e.Sales, Marketing, Product Support) to ensure customer satisfaction. \nEffectively support customer communication processes. Support the department by completing the daily, weekly, and monthly special projects as required. \nEnsure individual/departmental objectives are met. \nIdentify and assess personal training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades.. \nExperience, Education and Certification:\nHigh school diploma or GED, a Bachelor’s degree in communication or business is preferred or equivalent work experience. \n2+ years experience in telecommunications industry preferred. \n2+ years customer service experience preferred. \nPC experience in a Windows operating environment with strong typing ability. \nAdditional Requirements:\nExcellent interpersonal, verbal and written communications. \nAbility to prioritize and handle multiple tasks simultaneously. \nAbility to work with minimal supervision and ability to work unsupervised during off-peak hours, weekends, and holidays. \nAbility to proactively anticipate customer needs and make recommendations to meet those needs. \nAbility to work in a multiple shift environment covering 24 x 7 x 365. \n#LI-Hybrid\n-\nWhy You Should Join Us\nJoin us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.\nAt Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.\nKnow someone at Syniverse?\nBe sure to have them submit you as a referral prior to applying for this position.\nPay Transparency\nIn accordance with applicable pay transparency requirements, Syniverse will provide information regarding the salary range or compensation for this position during the recruitment process and prior to any compensation discussions.","description_format":"text","description_chars":4543,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-10-14T00:45:57Z"},{"event":"close","at":"2026-10-23T02:42:16Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/syniverse-customer-operations-specialist-ii","json_url":"https://alion.io/job/syniverse-customer-operations-specialist-ii.json","meta":{"generated_at":"2026-10-24T20:39:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30120,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1900844},"rest":"https://alion.io/mcp/rest/get_company?id=1900844"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsyniverse-customer-operations-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsyniverse-customer-operations-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsyniverse-customer-operations-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/syniverse-customer-operations-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsyniverse-customer-operations-specialist-ii"}]}