{"id":3721185,"url":"https://alion.io/job/syniverse-network-operations-center-technician-i","title":"Network Operations Center Technician I","company":{"id":1900844,"name":"Syniverse","domain":"syniverse.com","url":"https://alion.io/company/syniverse","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T18:06:24Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.\nWho We're Looking For\nThe Network Operations Center (NOC) Technician I is responsible for providing Level 1 trouble isolation and repair for all Syniverse Global Networks, Products, Platforms, and Services. This role will work in a team environment and is accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.-\nSome of What You'll Do\nScope of the Role:\nDirect Reports: This is an individual contributor role. \nKey Responsibilities:\nWork as single point of contact for all customer communications and escalations and ensure the performance the network through monitoring of traffic, performance, and configuration. \nAnalyze, report, and act upon/resolve alerts generated by the internal surveillance tools \nAct as first line of contact for all Trouble Ticket issues, and maintain the shift logs \nProvide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements. \nConduct proper maintenance of systems and ascertains compliance with security, safety, and environmental guidelines. \nTroubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes. \nWork closely with Tier-II counterparts to resolve and close events/incidents. \nProvide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift. \nDemonstrate and apply thorough understanding of the OSI (Open Systems Integration Model), operations of Network Monitoring Tools. (e.g.: HP Network Node Manager, NetCool), and customer applications and components associated with each application. \nUse IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC). \nExperience, Education and Certification:\nMinimum of 2 years in a 24 x 7 x 365 in a Network Operations Center environment \nNetworking and Application Certifications from an accredited Trade School or Academy. \nMinimum of one or more of the following; Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification \nAdditional Requirements:\nUse of the English language in verbal and written communications is a requirement for this position. \nWorks in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours. \nExceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients. \n#LI-Hybrid\n-\nWhy You Should Join Us\nJoin us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.\nAt Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.\nKnow someone at Syniverse?\nBe sure to have them submit you as a referral prior to applying for this position.\nPay Transparency\nIn accordance with applicable pay transparency requirements, Syniverse will provide information regarding the salary range or compensation for this position during the recruitment process and prior to any compensation discussions.","description_format":"text","description_chars":4183,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-11-04T02:43:53Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.888,"p_room":1,"age_days":7,"expected_fill_days":23,"reasons":["conf:5","velocity","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/syniverse-network-operations-center-technician-i","json_url":"https://alion.io/job/syniverse-network-operations-center-technician-i.json","meta":{"generated_at":"2026-11-10T22:42:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":544,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1900844},"rest":"https://alion.io/mcp/rest/get_company?id=1900844"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsyniverse-network-operations-center-technician-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsyniverse-network-operations-center-technician-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsyniverse-network-operations-center-technician-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/syniverse-network-operations-center-technician-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsyniverse-network-operations-center-technician-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3721185}},{"tool":"search_jobs","arguments":{"company":"syniverse.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3721185},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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