{"id":899641,"url":"https://alion.io/job/synopsys-it-support-sr-associate-18250","title":"IT Support, Sr Associate - 18250","company":{"id":39954,"name":"Synopsys","domain":"synopsys.com","url":"https://alion.io/company/synopsys-inc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":100,"open_postings":99,"ghost_share":0.03,"stale_share":0,"repost_share":0.162,"time_to_fill_p50_days":7,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cluj-Napoca, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T10:55:12Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-26T19:50:00Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Description and Requirements\nWe Are\nSynopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.\nYou Are\nThe Information Technology Support Administrator is responsible for providing day-to-day IT support for hardware, software, and workplace technology needs. This role supports system performance, workstation setup, troubleshooting, and technology upgrades, while also contributing to operational and project-based IT activities. In addition, this position will primarily support cell phone contracts in EMEA, while also providing ITAM (IT Asset Management) support and local PC support as needed. The position requires sound judgment, problem-solving ability, and the capacity to work independently on moderately complex support and project tasks.\nWhat You'll Be Doing\nInstall, configure, and maintain software and hardware\nSet up and deploy workstations for end users\nMonitor system performance and maintain systems according to operational requirements\nTroubleshoot technical issues, system problems, and outages\nUpgrade systems with new releases, patches, and device models\nProvide effective and practical solutions to user and system issues\nUse sound judgment in selecting methods and techniques to resolve technical problems\nExecute IT-related projects from start to completion\nContribute to moderately complex aspects of operational or project work\nIdentify issues and develop recommendations for effective solutions\nWork on team-driven and task-oriented IT initiatives\nSupport standard IT operational processes and end-user technology needs\nSupport cell phone contracts in EMEA\nProvide ITAM support as needed\nProvide local PC support as needed\nThe Impact You Will Have\nMaintain productivity for engineering, design, and business teams by resolving technical issues promptly and effectively \nReduce system downtime and support escalations through proactive monitoring, maintenance, and troubleshooting \nEnsure smooth onboarding and role transitions by delivering reliable workstation setup and deployment services \nImprove asset visibility and compliance across the EMEA region through accurate IT Asset Management practices and documentation \nOptimize mobile device support and contract management, contributing to cost efficiency and reduced administrative burden \nEnhance IT operational effectiveness by identifying recurring technical issues and recommending sustainable solutions \nBuild user confidence in IT services through consistent, professional, and responsive support delivery \nWhat You'll Need\nExperience in IT support, desktop support, or systems administration\nKnowledge of hardware, software, workstation deployment, and troubleshooting\nAbility to diagnose and resolve technical issues in a timely manner\nStrong organizational and problem-solving skills\nAbility to work independently and manage assigned tasks effectively\nGood communication and collaboration skills\nExperience supporting end users in a corporate IT environment is preferred\nFamiliarity with ITAM processes and mobile device support is a plus\nWho You Are\nYou communicate technical information clearly and professionally to users with varying levels of technical knowledge \nYou maintain accurate documentation and records because you understand that data integrity supports effective decision-making \nYou identify when an isolated issue may indicate a broader systemic problem and escalate appropriately \nYou manage your workload independently, prioritize effectively, and seek guidance when appropriate \nYou view IT support as a service function and take ownership of the user experience throughout the support process \nThe Team You'll Be Part Of\nYou will join a collaborative IT support team focused on delivering reliable, responsive, and high-quality support to employees across EMEA. The team works closely with internal stakeholders, regional IT teams, and vendors to support end-user devices, mobile services, and IT asset management processes. We value accountability, clear communication, and a service-oriented mindset, and we work together to solve problems efficiently while supporting the business needs of a fast-paced global organization.\nRewards and Benefits\nWe offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings.\nAt Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.","description_format":"text","description_chars":4990,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EDA Software","Application Security","Semiconductor IP & Chip Design Services"],"lifecycle":[{"event":"open","at":"2026-09-14T10:55:12Z"}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.596,"p_room":0.35,"age_days":15,"expected_fill_days":7,"reasons":["conf:81","velocity","win:tail","comp:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/synopsys-it-support-sr-associate-18250","json_url":"https://alion.io/job/synopsys-it-support-sr-associate-18250.json","meta":{"generated_at":"2026-09-30T06:46:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4854,"day_limit":5000,"remaining_today":146,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}