{"id":911899,"url":"https://alion.io/job/synopsys-sales-operations-sr-assistant-16910","title":"Sales Operations, Sr Assistant- 16910","company":{"id":39954,"name":"Synopsys","domain":"synopsys.com","url":"https://alion.io/company/synopsys-inc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":{"grade":"A","score":99,"open_postings":64,"ghost_share":0.047,"stale_share":0,"repost_share":0.188,"time_to_fill_p50_days":18,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canonsburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":169000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4086},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ANSYS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-09-14T16:55:29Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-09T13:43:58Z","board_verified":false,"closed_at":"2026-11-09T13:43:58Z","days_open":55,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":55},"description":"Job Description and Requirements\nWe Are:\nAt Ansys, Part of Synopsys, we’re the global leader in engineering simulation software, helping innovative companies solve complex design challenges. Our cutting-edge solutions power advancements across industries, from aerospace to consumer electronics. Join us and help shape the future of technology.\nYou Are:\nYou are a highly motivated, detail-oriented professional with a passion for operational excellence and customer satisfaction. You thrive in fast-paced environments and enjoy collaborating with global, cross-functional teams to drive positive outcomes. Your experience in administrative roles has equipped you with a strong foundation in business operations, process improvement, and customer support. You possess a proactive mindset, consistently seeking opportunities to enhance processes and contribute innovative ideas.\nYou are comfortable working independently, yetvalue the power of teamwork in achieving shared goals. Your communication skills are exemplary, enabling you to build strong relationships across various departments and regions. You are adept at managing multiple priorities, coordinating training and consulting activities, and delivering high-quality service under tight deadlines. Your organizational skills and attention to detail ensure that every task is executed with precision and efficiency.\nWith a growth-oriented attitude, you actively pursue professional development, embrace feedback, and adapt quickly to new challenges. You bring a global perspective to your work, appreciating diversityand fostering an inclusive environment that supports both internal and external stakeholders. Above all, you are driven by a desire to make a meaningful impact, elevating the customer experience and contributing to the ongoing success of the ACE Worldwide Operations team.\nWhat You’ll Be Doing:\nPerform daily operational tasks related to customer support, training, and consulting, demonstrating deep expertise in at least one area.\nIndependently manage customer support cases, logging issues and enhancement requests, tracking progress, and keeping teams informed for seamless resolution.\nCoordinate public and private training courses, including instructor allocation, participant registration, logistics management, and oversight of Ansys Learning Hub operations.\nSupport consulting processes by setting up projects, creating time site codes, and ensuring compliance with export regulations and proper project classification.\nCollaborate with regional and global teams, following established processes while seeking guidance from senior members as needed.\nBuild relationships across cross-functional teams (Sales, Order Management, Technical Support) to maintain consistent, high-quality customer service.\nProactively contribute to process improvement initiatives by identifying issues, proposing solutions, and participating in internal projects.\nAssist with special projects, such as process enhancements, training materials, system updates, migrations, and user acceptance testing (UAT).\nGenerate and maintain operational reports, statistics, and metrics using Excel or other analytics tools.\nProvide translation of customer-facing materials into local languages, as required.\nThe Impact You Will Have:\nEnhance operational efficiency and productivity for global sales and business teams.\nDrive high levels of customer satisfaction by ensuring timely and effective case resolution.\nFacilitate seamless training and consulting experiences for customers and internal stakeholders.\nSupport compliance and proper classification of projects, ensuring adherence to export regulations.\nPromote collaboration and alignment across regional and global teams for consistent service delivery.\nContribute innovative ideas and solutions to ongoing process improvement and special projects.\nMaintain accurate and insightful operational data for informed decision-making.\nStrengthen the ACE Worldwide Operations team’s reputation for excellence and reliability.\nWhat You’ll Need:\nAssociate’s or Bachelor’s degree in Business Administration, Operations, or related field.\n3+ years of experience in an administrative role within a corporate setting, focusing on operations and business practices.\nProficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.\nAbility to understand advanced problems and apply logical thinking to resolve them.\nExcellent interpersonal and communication skills, with proficiency in both written and spoken English.\nAbility to work both independently and collaboratively to drive improvements and elevate customer satisfaction.\nConsistent pursuit of professional development, embracing feedback and learning new skills.\nWorking knowledge of database/CRM systems such as Salesforce or equivalent (preferred).\nStrong organizational and time management skills, with the ability to handle multiple tasks in a fast-paced environment.\nExperience working in a global or multicultural customer support environment (preferred).\nWho You Are:\nProactive, collaborative, and eager to contribute innovative ideas.\nDetail-oriented and highly organized, able to manage multiple priorities efficiently.\nStrong communicator, building positive relationships across teams and regions.\nAdaptable and resilient, thriving in dynamic, fast-paced settings.\nGrowth-oriented, consistently pursuing professional development and embracing feedback.\nRespectful and inclusive, promoting positive team morale and treating others with courtesy.\nThe Team You’ll Be APart Of:\nYou will join the Ansys Customer Excellence (ACE) Worldwide Operations team-a dedicated group committed to supporting global customers and internal teams through strategic operational, process, and business analysis initiatives. The team is focused on optimizing productivity, enhancing operational efficiency, and maintaining high levels of customer satisfaction across regions. Collaboration, innovation, and continuous improvement are at the heart of everything we do.\nRewards and Benefits:\nWe offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.\nAt Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.\nIn addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. 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