{"id":3575304,"url":"https://alion.io/job/synoptek-senior-technical-account-manager-india","title":"Senior Technical Account Manager India","company":{"id":2777190,"name":"Synoptek","domain":"synoptek.com","url":"https://alion.io/company/synoptek","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ahmedabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":32000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-31T17:38:05Z","employer_posted_date":null,"last_verified_at":"2026-10-31T17:38:05Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Job Description\n\nAt Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP™), Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, drives growth, and delivers clarity. This is an exciting opportunity for you to be a part of this journey!!\n\nThe Senior Technical Account Manager is responsible for managing strategic client relationships, leading technical service delivery initiatives, and ensuring operational excellence across managed services environments while acting as a trusted advisor and driving customer satisfaction, operational stability, and long-term business value.\n\nMandatory Skills\n\nTechnical Account Management, Client Relationship Management, Managed Services, Service Delivery, Operational Governance, Escalation Management, Service Recovery Planning, Stakeholder Management, Enterprise Infrastructure, Cloud Technologies\n\nRole\n\nResponsible for managing enterprise client relationships, leading service delivery activities, coordinating cross-functional managed services execution, partnering with leadership for escalations and service recovery planning, translating technical issues into business recommendations, monitoring service health and operational risks, facilitating communication between internal teams and client stakeholders, supporting billing and contract alignment activities, leading governance and reporting processes, driving operational improvement initiatives, monitoring KPIs and service metrics, delivering executive-level operational updates, providing consultative guidance on infrastructure, cloud, cybersecurity, and managed services solutions, supporting incident and problem management activities, and maintaining awareness of emerging technologies and compliance requirements.\n\nFlsa\n\nExempt\n\nEEO Statement\n\nWe are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.\n\nLocation\n\nAhmedabad, Gujarat, India\n\nEducation Qualification\n\nBachelor's degree in Information Technology, Computer Science, Engineering, or related field required.\n\nDesirable Skills\n\nCompliance Requirements, Executive-level Reporting, Contract Alignment, Billing Coordination, Service Metrics Analysis, Operational Excellence, Customer Experience Improvement, Emerging Technologies, Consulting, Multi-client Environment Management\n\nExperience\n\n5 to 10 Years","description_format":"text","description_chars":3176,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-31T20:09:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["seen:4","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/synoptek-senior-technical-account-manager-india","json_url":"https://alion.io/job/synoptek-senior-technical-account-manager-india.json","meta":{"generated_at":"2026-11-06T05:55:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10393,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2777190},"rest":"https://alion.io/mcp/rest/get_company?id=2777190"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsynoptek-senior-technical-account-manager-india"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsynoptek-senior-technical-account-manager-india"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsynoptek-senior-technical-account-manager-india"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/synoptek-senior-technical-account-manager-india\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsynoptek-senior-technical-account-manager-india"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3575304}},{"tool":"search_jobs","arguments":{"company":"synoptek.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3575304},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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