Manager /Team Lead CoE

Where your journey begins and your potential shines

At Synpulse, we don’t just consult - we transform. As a leading global management and technology consultancy with Swiss roots, we empower financial institutions to navigate change and seize new opportunities. Since 1996, we've been shaping the future of financial services by delivering cutting-edge expertise in strategy, operations, and technology to banks and insurers worldwide.

What sets us apart is our people. At Synpulse, we cultivate a collaborative, high-impact culture where initiative and creativity are valued. With 21 offices across Europe, the Americas, and Asia-Pacific, we bring together diverse perspectives and talents. We believe innovation thrives where everyone feels they belong and can contribute.

Our core values - Embrace, Drive, Achieve - shape how we work and grow. We don’t just offer jobs - we offer the opportunity to grow, make a difference, and be part of a team that’s redefining the future of financial services.

Overview

In the role of Manager/Team Lead, Reinsurance Core Systems you will empower and steer a collaborative, high-performing team supporting our reinsurance clients globally with their core system needs - with a focus on working with DXC SICS/Assure Reinsurance. As a Manager/ Team Lead of the Centre of Excellence Team, you will own the delivery of cutting-edge implementations (including a deep dive into configurations, interfaces, and infrastructure topics) and take a leading role in our Centre of Excellence processes and team. Your team will support clients to optimise and maintain core processes that are vital to their business, while driving system enhancements that shape the future of reinsurance technology.

Key Responsibilities

You will play a key role in helping clients enhance their operations and leverage technology for business success. You will be expected to provide high-quality support and guidance on all aspects of the platform, strengthen our strategic partnership with reinsurance core system vendors, and champion best-in-class practices to drive exceptional value and continuous improvement.

• Partnering with reinsurance clients to understand their business and technology strategy, analyse their business and core reinsurance system requirements, and implement tailored technology and business process solutions.
• Act as the liaison between strategic vision and practical execution, with an ability to think independently and communicate concisely. Delivering high-quality pragmatic solutions to complex problems across the reinsurance value chain, by applying in-depth knowledge, ensuring resources are effectively managed and client objectives are met within agreed timelines.
• Build trusted relationship with Clients, positioning yourself and the team as reliable experts who deliver best-in-class recommendations.
• Presenting to and consulting with senior stakeholders to help guide key decision making around their core system needs.
• Driving the holistic management of reinsurance technology. With a core focus on maintaining a robust system, enabling the business to have consistent day-to-day business activities with little to no interruptions. This includes, help desk support, bug triage and resolution, quality assurance, system and process enhancements, business analysis, developing custom built analytics and MI solutions, and system administration activities.
• Leading (and supporting as an SME) reinsurance platform projects including system implementations, data migrations, interface build and enhancement and rolling out new modules and upgrades.
• Driving the design and implementation of in-house tools which bring additional value to our reinsurance clients and team.
• Assessing the ability and development needs of your team members and assigning work accordingly. Providing constructive coaching and feedback, and mentoring consultants to increase industry specific knowledge and practical experiences across London market, UK Insurance and Reinsurance transformation- as well as share expertise with the internal UK team and wider.
• Providing guidance and advice to senior leadership on platform capabilities, best-practice architecture patterns, and implementation feasibility, efforts, and risks. While actively interacting with colleagues across the firm to ensure expertise is shared.

Requirements

You have completed a bachelor’s degree, with an advanced degree (such as an MA, MSc, or MBA) and/or other relevant qualifications considered a plus.

Key Skills and Behaviours

• You are highly knowledgeable around the core reinsurance systems modules(e.g. SICS P&C, SICS Life, SICS Cede, Assure Re etc)in addition to hands on experience working with the system administration/configurations.
• You do not hesitate to be hands-on and bring your experience in target operating model and process design & development, project and stakeholder management as well as have the drive complete the deliverables to the highest standard.
• You bring proven experience of leading Agile delivery, working with Scrum, SAFe or other agile frameworks, adapting the delivery approach to suit the client’s operating model.
• You use your strong quantitative and qualitative skills to identify complex problems, consider them analytically and conceptualise solutions exercising independent judgement on the appropriate technical solution.
• You have excellent communication and presentation skills, with a proven ability to present, moderate and communicate with stakeholders at all levels.
• You are able to lead and develop a team, taking the responsibility for the quality of their delivery and coaching team members to achieve their full potential.
• You take a proactive approach to work, anticipating client needs and concerns, recognising when an issue requires additional consultation.
• Highly structured, self-organised and detail-oriented professional.

Good to have

• Experience working with module of DXC SICS/Assure Reinsurance.
• Experience working with API based integrations including DXC SICS/Assure Reinsurance SOAP/REST APIs.
• Proficient in SQL and have an in-depth understanding of the SICS data model and database.
• Experience developing custom built analytics, working with reporting tools, solutions, and building reports using SAP business objects for DXC SICS/Assure Reinsurance.
• Experience of data migration into DXC SICS/Assure Reinsurance using the MTK utility (or other methods).

*Specific previous experience: While there is no fixed minimum threshold of experience required working in these sectors, candidates for these roles would typically have had exposure to these sectors (or equivalent relevant experience) for at least seven years.

Benefits

• A unique opportunity to shape the UK office through participating in internal initiatives (CSR, DE&I, recruitment, marketing).
• As part of our onboarding, take part in our two-week New Employee Training (NET), an engaging programme with interactive, level-specific modules on Synpulse, processes, tools, communication, and role-specific skills, designed to integrate you into the team and set you up for success.
• Continual and comprehensive learning and development through our Academy Program.
• Innovative team bonus scheme following our "One Spirit" approach.
• Hybrid working environment.

• 27 days annual leave plus bank holidays in England
• Pension: 6% employer contribution and 3% employee contribution
• Paid time off for volunteering (2 days per year)
• Private medical insurance with dental care through Vitality
• Life insurance
• Enhanced family friendly policies
• Employee Assistance Programme with 24/7 mental health support
• Interest free season ticket loan.
• Access to the Cycle scheme and Tech scheme

For more information, please visit us at www.synpulse.com

At Synpulse, we are committed to fostering an inclusive and supportive environment for all candidates. Throughout the interview process, we strive to accommodate diverse needs and preferences to ensure that every candidate can fully showcase their abilities. If you require any accommodations or adjustments to the interview process to support your participation, please don't hesitate to let us know. We are here to make the interview experience as comfortable and accessible as possible for you.