{"id":2500554,"url":"https://alion.io/job/synpulse-senior-operating-model-ai-analyst","title":"Senior Operating Model & AI Analyst","company":{"id":1906976,"name":"Synpulse","domain":"synpulse.com","url":"https://alion.io/company/synpulse","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2897},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-08-17T02:03:07Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T16:41:28Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":59},"description":"The Operating Model & AI Analyst sits within the transformation core team in Group Operations. The role supports operating model, service and AI-related analysis across priority transformation initiatives, helping Synpulse move from craft to scale through standardization, automation and agentic solutions.The role turns operational needs into structured requirements, analyses processes, data and workflows, and identifies opportunities to improve service delivery, reporting, AI enablement and transformation execution across internal functions.\nWe look to fill two positions in the Transformation Office with distinct content focus:\nPosition 1: AI, Automation & Digital Enablement\nFocuses on AI TOM, intake analysis, use-case assessment, agentic requirements,automation and integration opportunities.\nPartners with Group IT and engineering resources to translate business needs into practical AI-enabled solutions.\nSupports adoption tracking, benefit articulation and responsible use of agentic solutions.\nPosition 2: Operating Model & Service Excellence\nFocuses on Service @ Scale, service catalogue development, process analysis, KPI frameworks, unit economics and service automation opportunities.\nPartners with Group Functions to support target operating model design and standardised service delivery.\nIdentifies simplification opportunities and scalability improvements.\nThis is a 12-month contract with opportunities for extension or conversion to a permanent position, subject to business requirements and individual performance. \nResponsibilities\nOperating Model & Service AnalysisAnalyse current-state processes and internal services, accountabilities, handovers, pain points and improvement opportunities across internal service functions.\nSupport the design of future-state operating models, service designs, roles and responsibilities and implementation plans in collaboration with function heads.\nTranslate findings into clear process maps, requirement documents, decision materials and implementation actions.\nAI TOM & Agentic Solution SupportIdentify and assess opportunities for AI-enabled improvements, workflow automation and agentic support across Operations and related value chains.\nSupport intake, prioritisation and requirements analysis for agentic solution ideas, including business benefits, user needs, data prerequisites and delivery dependencies.\nWork with Group IT, engineering resources and functional stakeholders to shape practical AI use cases and support rollout and adoption.\nData Analysis, Reporting & InsightsAnalyse operational, workforce, service and portfolio data to identify trends, issues, capacity constraints and improvement potential.\nBuild or support dashboards, reports and management views for transformation progress, operating model performance and service improvement.\nConduct data quality checks and document assumptions, definitions and limitations to support reliable decision-making.\nTransformation Delivery SupportSupport project teams with business analysis, discovery workshops, action tracking, documentation and change adoption activities.\nPrepare concise communication, training and decision materials for stakeholders and senior leadership.\nContribute to reusable standards, methodologies and artefacts that improve how Synpulse delivers transformation initiatives.\nThe responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.Requirements\nBachelor’s or Master’s degree in Business Administration, Information Systems, Data Analytics, Operations, Technology, Engineering or a related discipline.\n4-7 years of relevant experience in business analysis, operating model design, process improvement, AI/automation initiatives, operations, consulting or transformation delivery.\nStrong analytical and problem-solving skills, with experience translating complex business topics into structured requirements, insights and recommendations.\nGood understanding of process design, service management, workflow automation, data analysis and operating model principles.\nExperience working with AI, automation, Microsoft 365, PowerAutomate, analytics tools or similar technologies is an advantage.\nAbility to work across functions and geographies, engaging stakeholders to understand needs and drive practical improvement opportunities.\nStrong documentation and communication skills, including process maps, user stories, business cases, executive summaries and implementation plans.\nHigh attention to detail and a continuous improvement mindset, with comfort working in evolving and ambiguous transformation environments.\nREQUIREMENTS\nExcellent written and verbal communication skills in English.\nStrong proficiency with Microsoft 365 tools; Power BI, Power Automate, Copilot Studio or similar automation/analytics tools would be an advantage.\nCuriosity for AI-enabled operating models and willingness to learn emerging agentic solution concepts.","description_format":"text","description_chars":4979,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-14T05:44:50Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.517,"p_room":0.45,"age_days":59,"expected_fill_days":38,"reasons":["conf:0","stale_co","velocity","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/synpulse-senior-operating-model-ai-analyst","json_url":"https://alion.io/job/synpulse-senior-operating-model-ai-analyst.json","meta":{"generated_at":"2026-10-15T18:09:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27533,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1906976},"rest":"https://alion.io/mcp/rest/get_company?id=1906976"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsynpulse-senior-operating-model-ai-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsynpulse-senior-operating-model-ai-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsynpulse-senior-operating-model-ai-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/synpulse-senior-operating-model-ai-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsynpulse-senior-operating-model-ai-analyst"}]}