{"id":2346362,"url":"https://alion.io/job/syntax-administrator-servicenow","title":"Administrator, ServiceNow","company":{"id":1877160,"name":"Syntax","domain":"syntax.com","url":"https://alion.io/company/syntax-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":20},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Kanban","optional":false},{"name":"LDAP","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"ITSM","optional":true},{"name":"Linux","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-12T18:44:59Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.\nJob Title: ServiceNow Administrator / Developer\nExperience: 3+ Years\nLocation: Remote.\nJob Summary\nWe are seeking a skilled and motivated ServiceNow Administrator / Developer with 3+ years of hands-on experience implementing and supporting ServiceNow solutions. The ideal candidate will be responsible for the administration, customization, maintenance, and enhancement of the ServiceNow platform while ensuring high availability, performance, and compliance with organizational standards.\nThis role requires strong technical expertise in ServiceNow development, scripting, integrations, platform administration, and production support. The candidate will collaborate with cross-functional teams and stakeholders to deliver scalable solutions that support business objectives.\nKey Responsibilities\nServiceNow Administration & Development\nAdminister, configure, and maintain the ServiceNow platform and associated applications.\nDevelop and customize ServiceNow solutions using:\nBusiness Rules\nClient Scripts\nUI Policies\nUI Actions\nScript Includes\nACLs\nNotifications\nUI Pages\nUI Macros\nFormatters\nCreate and manage Update Sets and promote changes across Development, Test, UAT, and Production environments.\nPerform platform upgrades, patching, and release management activities.\nConfigure and maintain MID Servers for ITOM, Discovery, Security, and Integrations.\nMonitor platform health, performance, usage, and compliance.\nPlatform Support & Incident Management\nProvide L2/L3 production support for ServiceNow applications.\nInvestigate and resolve incidents, service requests, and platform-related issues within SLA timelines.\nTroubleshoot application, integration, and infrastructure issues.\nHandle High and Critical priority incidents following established support procedures.\nMaintain incident lifecycle and documentation in the ticketing system.\nIntegrations & Automation\nDesign and support integrations using:\nREST APIs\nTable API\nScripted REST APIs\nWeb Service Import Sets\nLDAP integrations\nDevelop automation solutions to improve operational efficiency.\nSupport integrations with enterprise applications and third-party systems.\nService Catalog & Portal\nConfigure and maintain:\nService Catalog\nCatalog Items\nRecord Producers\nCatalog Settings\nService Portal\nWidgets\nSupport workflow automation and business process improvements.\nDocumentation & Knowledge Management\nCreate and maintain technical documentation, work instructions, and knowledge articles.\nDevelop user guides and training materials.\nSupport knowledge transfer to Service Desk and technical support teams.\nCollaboration\nWork closely with business users, functional consultants, infrastructure teams, and developers.\nParticipate in Agile delivery using Scrum or Kanban methodologies.\nCommunicate effectively with global stakeholders and customers.\nRequired Skills & Experience\n3+ years of hands-on experience implementing and supporting ServiceNow.\n ServiceNow Certified System Administrator (CSA) - Mandatory\nStrong experience in:\nServiceNow Administration\nServiceNow Development\nPlatform Configuration\nUpdate Sets\nPlatform Upgrades\nMID Server Installation & Configuration\nStrong scripting experience using:\nJavaScript\nBusiness Rules\nUI Policies\nClient Scripts\nUI Actions\nScript Includes\nKnowledge of:\nHTML\nCSS\nXML\nSQL\nAngularJS\nExperience with ServiceNow integrations using REST APIs, Table APIs, Scripted REST APIs, LDAP, and Web Services.\nStrong troubleshooting and analytical skills.\nExcellent verbal and written communication skills in English.\nAbility to work independently and collaborate with global teams.\nStrong organizational, prioritization, and problem-solving skills.\nPreferred Qualifications\nHands-on experience with Unix and Linux operating systems.\nExperience with:\nITSM\nITOM\nDiscovery\nEvent Management\nSecurity Operations\nITBM / SPM\nHR Service Delivery\nKnowledge of Service Portal development and custom widgets.\nExperience with Agile methodologies (Scrum/Kanban).\nAdditional ServiceNow certifications are an advantage.\nEducation\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.\nEquivalent professional experience may be considered in lieu of a degree.\nWhy Syntax?\nBecome a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.\nCompetitive, above-average compensation\nGlobal tourist: With us, you can also work from abroad from time to time\nFlexible working time models, home office\nAttractive benefits, e.g. company pension scheme or various health offers\nA modern environment in which the \"you\" is part of it\nOpen feedback culture, flat hierarchies and a motivated team\nIndividual career planning with continuous training and coaching on the job\nYou see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!","description_format":"text","description_chars":5761,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Apps Implementation Partners","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-10-12T12:43:00Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.527,"p_room":0.55,"age_days":20,"expected_fill_days":15,"reasons":["conf:11","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/syntax-administrator-servicenow","json_url":"https://alion.io/job/syntax-administrator-servicenow.json","meta":{"generated_at":"2026-10-13T08:50:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13152,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1877160},"rest":"https://alion.io/mcp/rest/get_company?id=1877160"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsyntax-administrator-servicenow"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsyntax-administrator-servicenow"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsyntax-administrator-servicenow"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/syntax-administrator-servicenow\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsyntax-administrator-servicenow"}]}