{"id":1926274,"url":"https://alion.io/job/syntax-customer-solution-director-presales-ams","title":"Customer Solution Director Presales AMS","company":{"id":1877160,"name":"Syntax","domain":"syntax.com","url":"https://alion.io/company/syntax-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thornhill, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":160000,"currency":"CAD","period":"year","gross":null,"usd_annual":112199},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false}],"status":"live","first_seen_at":"2026-09-24T07:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-10T23:08:49Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.\nThe Customer Solution Director plays a critical role within Syntax’s SAP Pre-Sales practice, with a particular focus on AMS opportunities. This role leads the presales cycle from a solution and services design perspective, working closely with Sales leaders, Solution Architects, AMS leaders, and industry leads to develop tailored application management solutions. The ideal candidate combines strong functional SAP consulting experience with a service-oriented mindset, excellent communication skills, and the ability to translate client needs into practical, scalable AMS offerings that support long-term success.\nKey Responsibilities\nLead presales activities for assigned AMS opportunities in coordination with the VP of Presales and the AMS Presales Lead.\nMaintain a consistent client presence throughout the sales cycle.\nParticipate in opportunity reviews and contribute to solution strategy and positioning.\nLead RFP responses, including proposal development and AMS bill of materials (BOM) preparation.\nOrganize and lead site visits, including agenda setting, team coordination, and execution.\nLead proposal review sessions and coordinate internal and client meetings as needed.\nPrepare and present service demonstrations and solution presentations.\nPrepare and present final presentations, including decision-support materials and DDA support where applicable.\nFacilitate the transition from presales to AMS delivery and consulting teams through statement of work readiness.\nIdentify and communicate gaps or variances between the original proposal and evolving client requirements.\nCollaborate with Account Executives and cross-functional teams to develop strategies that support business success.\nSupport solution design with emphasis on service scope, operational feasibility, support model alignment, and long-term client value.\nContribute to service governance discussions, transition planning, and ongoing engagement models.\nRequired Qualifications\nMinimum of 5 years of functional SAP consulting experience, ideally with exposure to AMS or application support environments.\nExperience supporting SAP projects or service delivery in complex enterprise environments.\nStrong communication and active listening skills, with the ability to understand client needs and respond effectively.\nAbility to work well under pressure and manage competing priorities.\nStrong client focus, with an emphasis on service quality, responsiveness, and long-term relationships.\nSolution-oriented mindset with the ability to identify challenges and develop effective responses.\nExperience collaborating across sales, presales, delivery, and support teams.\nStrong organizational skills and attention to detail in proposal and presentation development.\nPreferred Qualifications\nExperience supporting SAP AMS, application management, or managed services engagements.\nFamiliarity with enterprise sales cycles, RFP responses, and services-based solution selling.\nExposure to SAP S/4HANA and related modernization initiatives.\nAbility to lead client workshops, site visits, and executive-level presentations.\nExperience working with international teams in a managed services environment.\nAn appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.\nEducation & Certifications\nBachelor’s degree in Business, Information Technology, Computer Science, or a related field preferred.\nSAP certifications or relevant professional credentials are an asset.\nAdditional certifications in project management, IT service management, solution consulting, or enterprise architecture are considered an advantage.\nThis position is base plus commission. The base range is $120,000 - $160,000\nWhy Syntax?\nBecome a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.\nCompetitive, above-average compensation\nGlobal tourist: With us, you can also work from abroad from time to time\nFlexible working time models, home office\nAttractive benefits, e.g. company pension scheme or various health offers\nA modern environment in which the \"you\" is part of it\nOpen feedback culture, flat hierarchies and a motivated team\nIndividual career planning with continuous training and coaching on the job\nYou see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!\nSyntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.","description_format":"text","description_chars":5622,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Natural Resources"],"lifecycle":[{"event":"open","at":"2026-10-05T20:03:56Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.787,"p_room":0.55,"age_days":15,"expected_fill_days":15,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":112199,"is_top_pay":false},"html_url":"https://alion.io/job/syntax-customer-solution-director-presales-ams","json_url":"https://alion.io/job/syntax-customer-solution-director-presales-ams.json","meta":{"generated_at":"2026-10-11T01:40:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2463,"day_limit":5000,"remaining_today":2537,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1877160},"rest":"https://alion.io/mcp/rest/get_company?id=1877160"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsyntax-customer-solution-director-presales-ams"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsyntax-customer-solution-director-presales-ams"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsyntax-customer-solution-director-presales-ams"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/syntax-customer-solution-director-presales-ams\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsyntax-customer-solution-director-presales-ams"}]}