{"id":4207075,"url":"https://alion.io/job/syntax-customer-support-specialist-3","title":"Customer Support Specialist","company":{"id":1877160,"name":"Syntax","domain":"syntax.com","url":"https://alion.io/company/syntax-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cholula, Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Service Desk","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-12T23:56:39Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T23:56:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.\nRole Description\nThe Digital Workplace - Support Specialist will provide remote and office IT support for Syntax employees in these areas:\nHybrid PC + Mac environment for 3000+ employees worldwide\n\nMicrosoft Office 365 + Syntax Corporate applications\n\nEmployee IT onboarding\n\nOffice meeting rooms and Videoconferencing support + VIP Support\n\nOffice networking LAN/WLAN/VPN - Cabling/Office Racks - Telephony\n\nWorking in day-to-day operations and in projects. Mostly remote work, but some office work is also required. Only casual traveling\nWould be part of the Global IT - Digital Workplace Team, working with colleagues split over America, Europe Africa and Asia. Our main goal is providing the best DEX (Digital Employee Experience) for Syntax employees.\nCompetencies\nAt least 2 years or experience in 4 or more of these areas:\nHigh expertise providing support for Windows PCs and/or Mac and mobile devices\n\nHigh expertise level in Employee IT onboarding\n\nWorking closely with IT Asset Management and procurement teams (PC/Mac Hardware, Smartphones, mobile telephony)\n\nMedium to advance Meeting rooms and videoconferencing + VIP Support\n\nBasic to medium Active Directory / Azure AD\n\nBasic to medium Microsoft Office 365 support\n\nBasic to medium expertise with Microsoft Intune and desirable other MDMs (Kandji / Jamf)\n\nSupport on Windows PC imaging application packaging and distribution. Migrations and roll-out of new PC images\n\nBasic office networking (LAN/WLAN, IP Routing, VPN, Firewalling), office cabling,\n\nBasic office telephony (fixed and mobile) support\n\nTeam players are able to work remotely in a global distributed and multi-cultural team in different time zones.\n“Can-do-it” attitude\nKindness, ability to work with people, good communication and interpersonal skills. Willingness to provide support and train to less technical people.\nGood work organization skills. Able to manage daily work with ServiceNow (Incidents, Requests, CMDB, setup reporting)\nRole & Responsibilities\nWork in day-to-day operations including incident/problem and change management related to workplace services. Providing L2 support. L1 support is provided by the Syntax ServiceDesk and L3 by Senior Microsoft / Workplace administrators\n\nWork in integration projects, migrating / consolidating infrastructure, new rollouts or migrations\n\nCreate documentation for end-users and technical documentation for other team members\n\nPC/Mac/Peripherals Asset management, including hardware break-fix support\n\nVIP Support for mangers and IT support for office meetings / events\n\nEducation & Languages\nGood English written and spoken level is required as working in an international team. Documentation and meetings are done in English.\n\nDesirable Microsoft Certifications\n\nDesirable ITIL and other IT Industry certifications\n\nWhy Syntax?\nBecome a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.\nCompetitive, above-average compensation\nGlobal tourist: With us, you can also work from abroad from time to time\nFlexible working time models, home office\nAttractive benefits, e.g. company pension scheme or various health offers\nA modern environment in which the \"you\" is part of it\nOpen feedback culture, flat hierarchies and a motivated team\nIndividual career planning with continuous training and coaching on the job\nYou see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!\nSyntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. 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