{"id":4283930,"url":"https://alion.io/job/syntax-pre-sales-operations-lead","title":"Pre-Sales Operations Lead","company":{"id":1877160,"name":"Syntax","domain":"syntax.com","url":"https://alion.io/company/syntax-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morrisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false}],"status":"live","first_seen_at":"2026-11-13T21:14:24Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T21:14:24Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.\nAbout Syntax\nSyntax is a global technology solutions and services provider helping organizations simplify complex business and technology environments. We combine expertise across cloud, enterprise applications, infrastructure, managed services, cybersecurity, and digital transformation to deliver measurable customer outcomes.\nPosition Summary\nThe Pre-Sales Operations Lead enables efficient, consistent, and scalable pre-sales execution across Syntax. This role focuses on the operational coordination and support required to help Customer Solution Directors, Solution Architects, Sales, Delivery, and Bid Management teams progress opportunities from qualification through proposal and handover.\nRather than owning the customer solution or commercial strategy, the Pre-Sales Operations Lead ensures that the right people, information, tools, processes, and governance are in place at the right time. The role will help improve visibility, reduce administrative effort, strengthen process compliance, and promote consistent execution across lines of business.\nKey Responsibilities\nPre-Sales Coordination and Support\nCoordinate pre-sales activities across Sales, Customer Solutions, Solution Architecture, Delivery, Finance, Legal, Procurement, and Bid Management.\nSupport opportunity initiation, qualification, assignment, planning, and tracking.\nMaintain clear action logs, timelines, responsibilities, dependencies, and decision records.\nOrganize internal working sessions, solution reviews, pursuit checkpoints, and bid meetings.\nFollow up on open actions and escalate risks, delays, or resource constraints.\nHelp ensure that opportunities move efficiently through the agreed pre-sales process.\nProcess Governance\nPromote consistent use of Syntax’s pre-sales processes, templates, tools, and approval workflows.\nMaintain and improve pre-sales operating procedures, playbooks, checklists, and reference materials.\nSupport the application of RACI models and clarify ownership across the pre-sales lifecycle.\nTrack adherence to required governance checkpoints, including qualification, scope definition, estimating, solution review, commercial review, and handover.\nCapture recurring process issues and recommend practical improvements.\nResource and Capacity Coordination\nSupport visibility into pre-sales resource demand and availability.\nCoordinate requests for architects, consultants, subject-matter experts, and delivery contributors.\nTrack resource assignments, capacity constraints, and competing priorities.\nHelp identify opportunities for standardization, reuse, and more efficient allocation of specialist resources.\nEscalate resource risks to the appropriate leadership stakeholders.\nProposal and Bid Support\nProvide operational support for RFPs, RFIs, proposals, renewals, and other customer pursuits.\nCoordinate calendars, deliverables, reviews, approvals, and submission deadlines.\nSupport the creation and maintenance of proposal workplans.\nEnsure required contributors receive the relevant information and have clear deadlines.\nCoordinate version control and document completeness in collaboration with Bid Management and proposal leads.\nSupport the transition from pre-sales to delivery by ensuring that key assumptions, scope information, risks, and commitments are documented.\nRequired Qualifications and Experience\nFive or more years of experience in sales operations, pre-sales coordination, bid management, PMO, professional services operations, or a related role.\nExperience supporting complex technology, consulting, cloud, enterprise application, or managed services opportunities.\nStrong understanding of the opportunity-to-proposal lifecycle.\nDemonstrated ability to coordinate multiple stakeholders, priorities, and deadlines.\nExperience working with CRM, pipeline management, reporting, document management, and collaboration tools.\nStrong organizational, analytical, and follow-through skills.\nExcellent written and verbal communication skills.\nAbility to create structure and clarity in complex or fast-moving environments.\nComfort working across functions, regions, and lines of business.\nStrong attention to detail and commitment to data accuracy.\nPreferred Qualifications\nExperience in a technology services, systems integration, SAP, cloud, infrastructure, or managed services organization.\nExperience with RFP/RFI processes and proposal governance.\nExperience with estimating, scoping, resource planning, or professional services financial models.\nFamiliarity with CRM and PSA platforms.\nExperience developing dashboards, operational reports, process documentation, or playbooks.\nProject management, sales operations, or business process certification.\nWhy Syntax?\nBecome a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.\nCompetitive, above-average compensation\nGlobal tourist: With us, you can also work from abroad from time to time\nFlexible working time models, home office\nAttractive benefits, e.g. company pension scheme or various health offers\nA modern environment in which the \"you\" is part of it\nOpen feedback culture, flat hierarchies and a motivated team\nIndividual career planning with continuous training and coaching on the job\nYou see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!\nSyntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. 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