{"id":2406014,"url":"https://alion.io/job/syone-application-support-3","title":"Application Support","company":{"id":2555720,"name":"Syone","domain":"syone.com","url":"https://alion.io/company/syone","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Deel","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"GitLab","optional":false},{"name":"GitLab CI","optional":false},{"name":"Grafana","optional":false},{"name":"Helm","optional":false},{"name":"ITSM","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Loki","optional":false},{"name":"Mimir","optional":false},{"name":"OpenShift","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"Airflow","optional":true},{"name":"GDPR","optional":true},{"name":"InfluxDB","optional":true},{"name":"ITIL","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-11T11:28:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-17T13:21:24Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"We are looking for an Application Support Engineer to handle critical application stacks and ensure platform stability, automation, and observability in cloud-native environments.\nWhat You Will Do:\nProvide Tier 2/3 support for various applications, including troubleshooting and deployments across multiple environments.\n\nAutomate tasks and deployments using GitLab and Ansible; participate in weekly release reviews.\n\nSupport the observability POC (Grafana Mimir, Loki, Alloy) on OpenShift using Helm and GitLab CI.\n\nContribute to the migration of Grafana Central to OpenShift and suggest improvements in Infrastructure as Code (Terraform, Ansible).\n\nCollaborate with the ITSM team using tools such as OBM, SiteScope, Prometheus, and Python scripts for automation.\n\nCoordinate with developers, QA, and external vendors to resolve issues and ensure platform stability.\n\nWhat You Need to Bring:\nSolid experience in application or platform support (Tier 2/3).\n\nExperience with Git (GitLab) and Ansible for deployment and automation.\n\nFamiliarity with IBM Cloud or hybrid cloud environments.\n\nStrong hands-on experience with OpenShift or Kubernetes.\n\nUnderstanding of the Grafana stack (Mimir, Loki, Alloy) and monitoring tools.\n\nProficiency in Linux environments.\n\nScripting ability with Python.\n\nExperience with CI/CD pipelines (GitLab CI) and Helm.\n\nBasic knowledge of Terraform and infrastructure configuration.\n\nExcellent communication skills in English (written and spoken).\n\nNice to Have:\nExposure to ITIL processes.\n\nExperience with monitoring platforms (OBM, OO, SiteScope).\n\nBasic understanding of networking concepts.\n\nKnowledge of Windows, AIX, and multi-platform environments.\n\nFamiliarity with InfluxDB and Apache Airflow.\n\nWhat Can Syone Offer Me:\nIntegration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions;\n\nStrong IT training plans;\n\nProfessional evolution with intervention in ambitious technological projects, both national and internationally.\n\nBy applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE, S.A. (NIPC 504729624). We are located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3D, 2610-016 Amadora.\nYour data will be used to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details.\nYou can exercise your rights (access, rectification, erasure, etc.) by emailing . Your data may be shared with HR service providers and will be stored securely. Consent may be withdrawn at any time. 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