{"id":2541184,"url":"https://alion.io/job/syone-application-support-4","title":"Application Support","company":{"id":2555720,"name":"Syone","domain":"syone.com","url":"https://alion.io/company/syone","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Deel","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Unix","optional":false},{"name":"CI/CD","optional":true},{"name":"Docker","optional":true},{"name":"GDPR","optional":true},{"name":"Kubernetes","optional":true},{"name":"OpenShift","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-10-14T15:00:03Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T19:05:00Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for a Tech Lead Application Support with strong experience in Linux environments, production support, and IT infrastructure to join a challenging project within the banking sector.\nThe ideal candidate will have a solid technical background in L3 support, incident management, application monitoring, automation, and technical leadership, ensuring the stability, availability, and performance of business-critical applications.\nWhat you would do:\nProvide technical leadership in Application Support and Production Support activities.\n\nEnsure L3 support, investigating and resolving complex incidents and production issues.\n\nGuarantee the stability, availability, and performance of critical applications in 24/7 environments.\n\nCoordinate technical activities with development, infrastructure, database, and network teams.\n\nLead technical projects, infrastructure migrations, and application improvements.\n\nManage application deployments, releases, and production changes.\n\nDevelop and improve automation scripts using Shell and Python.\n\nWork with Linux environments, web servers, and application servers, including WebSphere and JBoss.\n\nImplement and improve monitoring, alerting, and incident prevention processes.\n\nParticipate in technical architecture design, ensuring security, scalability, and resilience.\n\nSupport Disaster Recovery Plans (DRP), backup procedures, and business continuity activities.\n\nEnsure compliance with ITIL processes, SLAs, and security standards.\n\nParticipate in an on-call rotation to ensure operational continuity.\n\nWhat you need to bring:\n6+ years of experience in Linux environments, Application Support, or Production Support.\n\nPrevious experience in technical leadership or coordination of technical teams/projects.\n\nStrong knowledge of Linux/Unix systems.\n\nSolid experience in L3 support, troubleshooting, and incident management.\n\nProficiency in Shell scripting and Python.\n\nExperience with application servers and web servers, such as WebSphere, JBoss, or similar.\n\nKnowledge of SSL certificates, security configurations, and infrastructure architecture.\n\nExperience with monitoring and alerting tools.\n\nKnowledge of deployment processes, release management, and change management.\n\nExperience with backup, disaster recovery, and business continuity procedures.\n\nFamiliarity with ITIL processes and SLA management.\n\nStrong communication, problem-solving, and stakeholder management skills.\n\nEnglish B2 or higher.\n\nNice to have:\nExperience with Windows Server.\n\nKnowledge of CI/CD, Docker, Kubernetes, or OpenShift.\n\nExperience with Control-M or other job scheduling tools.\n\nPrevious experience in the banking or financial services sector.\n\nExperience with infrastructure migrations and technical architecture improvements.\n\nBy applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S.A. (NIPC 504729624) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3D, 2610-016 Amadora.\nWe will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details.\nYou can exercise your rights (access, rectification, erasure, etc.) by emailing . Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent.","description_format":"text","description_chars":3693,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams"],"lifecycle":[{"event":"open","at":"2026-10-14T15:39:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:3","win:early"],"computed_at":"2026-10-14T22:14:05Z"},"pay":null,"html_url":"https://alion.io/job/syone-application-support-4","json_url":"https://alion.io/job/syone-application-support-4.json","meta":{"generated_at":"2026-10-14T22:14:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29901,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2555720},"rest":"https://alion.io/mcp/rest/get_company?id=2555720"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsyone-application-support-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsyone-application-support-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsyone-application-support-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/syone-application-support-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsyone-application-support-4"}]}