{"id":2405999,"url":"https://alion.io/job/syone-application-support","title":"Application Support","company":{"id":2555720,"name":"Syone","domain":"syone.com","url":"https://alion.io/company/syone","size_band":"51-200","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Deel","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-10-06T09:43:28Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T19:05:00Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"We are looking for an Application Support Engineer with strong experience in PL/SQL to join a project within the banking sector. The ideal candidate will have a solid background in production support, incident resolution, database troubleshooting, and application monitoring.\nWhat you would do:\nProvide L2/L3 application support in production environments.\n\nInvestigate and resolve incidents, problems, and service requests.\n\nAnalyze and troubleshoot application and database issues using PL/SQL and SQL.\n\nDevelop, maintain, and optimize PL/SQL queries, procedures, functions, and scripts.\n\nMonitor application performance and ensure stability and availability.\n\nSupport application deployments, releases, and production changes.\n\nPerform root cause analysis and implement corrective and preventive actions.\n\nCollaborate with development, infrastructure, database, and business teams.\n\nAutomate recurring support and operational tasks.\n\nMaintain technical documentation and operational procedures.\n\nWhat you need to bring:\n3+ years of experience in Application/Production Support.\n\nStrong hands-on experience with Oracle PL/SQL and SQL.\n\nGood knowledge of Oracle databases.\n\nExperience with Linux/Unix environments and Shell scripting.\n\nStrong troubleshooting and incident management skills.\n\nExperience with monitoring and ticketing tools.\n\nKnowledge of ITIL processes.\n\nExperience with CI/CD and deployment tools is a plus.\n\nExperience in the banking/financial sector is a plus.\n\nEnglish B2 or higher\n\nBy applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S.A. (NIPC 504729624) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3D, 2610-016 Amadora. We will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details. You can exercise your rights (access, rectification, erasure, etc.) by emailing . Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent. 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