{"id":3392511,"url":"https://alion.io/job/sysaid-implementation-specialist-englishspanish","title":"Implementation Specialist (English/Spanish)","company":{"id":1810172,"name":"SysAid","domain":"sysaid.com","url":"https://alion.io/company/sysaid-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Copilot","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"LLM Guardrails","optional":true},{"name":"Prompt Engineering","optional":true}],"status":"live","first_seen_at":"2026-10-28T09:08:09Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-09T17:18:50Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Description\nSysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower businesses to improve efficiency with automation, analytics, and AI. As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best practices, work with global customers, and shape ITSM transformations.\nWe are seeking a bilingual Implementation Specialist (English/Spanish) to lead and manage end-to-end implementation of SysAid’s solutions, ensuring our SMB clients achieve measurable value from day one.\nWork Location & Schedule\nThis role is based in our Toronto office, with on-site work Monday-Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.\nResponsibilities\nProject Leadership & Client Engagement\nLead end-to-end implementation projects for SysAid ITSM and ESM solutions.\nManage project plans, timelines, and deliverables, ensuring alignment with client goals.\nAct as the primary point of contact for clients, fostering strong relationships and clear communication.\nConduct client workshops to gather business requirements, align expectations, and showcase SysAid’s capabilities.\nSolution Design & Configuration\nDesign and configure solutions to meet client needs, including workflows, integrations, and reporting.\nCollaborate with internal teams on customizations and system integrations.\nTest and validate configured solutions with clients to ensure quality and functionality.\nDesign, build, and configure SysAid AI agents for customers (Copilot, AI Agents, Dex), from use case definition through testing and go-live.\nWrite, test, and refine agent prompts and instructions so outputs are accurate, on-brand, and aligned with the customer’s processes.\nConfigure the knowledge sources that agents rely on (KB articles, service catalogue, past tickets) and advise customers on content quality and gaps.\nTraining & Enablement\nDeliver engaging training sessions to end-users and administrators.\nProvide support during the go-live phase to ensure a smooth transition.\nEmpower clients to maximise SysAid’s value by sharing best practices and adoption strategies.\nContinuous Improvement\nTrack progress, identify risks, and mitigate issues to ensure successful project outcomes.\nGather client feedback to refine implementation methodologies.\nShare insights with the product team to support ongoing improvements.\nStay up-to-date with ITSM industry trends and SysAid product updates.\nRequirements\n1-2+ years of experience in ITSM or related software implementation/consulting.\nStrong organisational and project management skills; ability to manage multiple projects simultaneously.\nFamiliarity with ITSM platforms (SysAid, ServiceNow, Jira Service Management, etc.) and industry best practices.\nExperience in process design and workflow automation; exposure to APIs or system integrations is a plus.\nHands-on experience configuring AI or automation features in an ITSM or SaaS platform.\nWorking knowledge of prompt engineering: structuring instructions, providing examples, setting guardrails, and iterating based on output.\nAbility to explain AI concepts to non-technical stakeholders and run hands-on training.\nExcellent communication and presentation skills, with a client-first mindset.\nStrong problem-solving abilities and adaptability in dynamic environments.\nBachelor’s degree in IT, Computer Science, Business Management, or related field (preferred).\nITIL Foundation certification (preferred).\nLanguage skills: Fluent in English & Spanish.\nNice to have: experience with Workato or similar iPaaS for agent actions and integrations.\nIf you’re passionate about driving digital transformation, eager to learn, and motivated to make an impact with clients worldwide, we’d love to have you on our team.","description_format":"text","description_chars":3962,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","IT Service & Asset Management","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-28T10:52:51Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":0.9,"age_days":11,"expected_fill_days":28,"reasons":["conf:3","velocity","win:mid","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/sysaid-implementation-specialist-englishspanish","json_url":"https://alion.io/job/sysaid-implementation-specialist-englishspanish.json","meta":{"generated_at":"2026-11-09T18:04:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2339,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1810172},"rest":"https://alion.io/mcp/rest/get_company?id=1810172"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysaid-implementation-specialist-englishspanish"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysaid-implementation-specialist-englishspanish"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysaid-implementation-specialist-englishspanish"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysaid-implementation-specialist-englishspanish\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysaid-implementation-specialist-englishspanish"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3392511}},{"tool":"search_jobs","arguments":{"company":"sysaid.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3392511},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}