{"id":2987905,"url":"https://alion.io/job/sysaid-sales-solution-engineer","title":"Sales Solution Engineer","company":{"id":1810172,"name":"SysAid","domain":"sysaid.com","url":"https://alion.io/company/sysaid-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":176000,"period":"year","method":"role_seniority_country_cell","sample_n":13},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"ITSM","optional":false},{"name":"Postman","optional":false},{"name":"Rest API","optional":false},{"name":"Claude","optional":true}],"status":"live","first_seen_at":"2026-10-21T08:15:56Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T11:01:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nSysAid is a dynamic SaaS company specializing in IT Service Management while pioneering the use of generative/conversational AI. We are recognized as a leading industry innovator, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the ITSM landscape and liberating organizations by putting AI to work for them and their people.\nAs a SysAid Solution Engineer (SE), you will be pivotal in optimizing technical sales processes and closing business. Your core responsibilities encompass ownership of technical pre-sales and cross-team collaboration in support of the sales team to close new business.\nResponsibilities:\nTechnical Presentations: Conduct detailed technical presentations and demonstrations of SysAid to potential customers.\nTechnical Consultations: Provide technical consultation to prospects, helping them understand how SysAid can be integrated into their IT infrastructure and address their challenges.\nDemo/Trial Site Ownership: Ownership of demo & proof-of-concept trial sites, including strategy, design, deployment, and ongoing maintenance with product and engineering support.\nProof of Concept Management: Manage and execute proof-of-concept (POC) projects, demonstrating SysAid’s capabilities and value.\nSales Support: Work closely with the sales team to close business, including responding to technical questions and objections and preparing detailed responses for proposals as required.\nProduct/Engineering Liaison: Be the arbiter and single source of technical truth for the sales teams and liaise with the product management team, conveying feedback on product features, market needs, and competitive insights.\n\nSecondary Support:\nMarket and Competitive Analysis: Stay abreast of market trends, emerging technologies, and competitive products to position SysAid’s solutions effectively.\nTraining and Enablement: Assist as required in developing and delivering technical training sessions for sales teams, partners, and prospects.\nIndustry Events & Webinars: Represent SysAid at industry events, conferences, and webinars, showcasing the technology and engaging with potential customers.\nRequirements\n3+ years in SaaS/B2B pre-sales, solution engineering, and/or technical consulting\nExceptional communicator. Not just technical, but sociable. Comfortable leading discovery and demos with audiences from technicians to CIOs.\nStrong analytical skills and a team player who works well with sales, product, and support\nDriven and solution-oriented, with high self-motivation and resilience\nExperience integrating enterprise software in various IT environments, including cloud-based platforms\nUnderstanding of or experience with REST APIs (Postman, iPaaS/AI tools, or similar) to build quick integrations and demo automations\nWillingness and ability to travel up to 25% of the time\nNice to have:\nExperience in AI sales or building AI automations with tools like Claude\nBackground in ITSM or customer service platforms\nMust be London-based or within range","description_format":"text","description_chars":3167,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-21T09:00:07Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:0","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/sysaid-sales-solution-engineer","json_url":"https://alion.io/job/sysaid-sales-solution-engineer.json","meta":{"generated_at":"2026-10-23T13:22:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19933,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1810172},"rest":"https://alion.io/mcp/rest/get_company?id=1810172"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysaid-sales-solution-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysaid-sales-solution-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysaid-sales-solution-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysaid-sales-solution-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysaid-sales-solution-engineer"}]}