{"id":4120382,"url":"https://alion.io/job/sysco-associate-analyst-service-desk-support-gsc-us","title":"Associate Analyst, Service Desk Support - GSC - US","company":{"id":1771007,"name":"Sysco","domain":"sysco.com","url":"https://alion.io/company/sysco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":366,"ghost_share":0,"stale_share":0.844,"repost_share":0.003,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T00:35:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company:\nUS6469 Sysco Payroll, Division of Sysco Resources Services, LLCSales Territory:\nNoneZip Code:\n77077Travel Percentage:\n0COMPENSATIONINFORMATION:\nThe pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors\nJob Summary:Serve as the first contact point within the Service Desk offering level 0 and level 1 support to Sysco associates and internal customers via phone calls, live chat support and manage non-critical single user escalation requests.\n Description of Responsibilities:\nAddresses and resolves reported non-major incidents and requests; logs all incidents and requests in ServiceNow. Reassigns tickets to other support groups where First Call Resolution is not possible.\n\nCreates a positive customer support experience and builds strong relationships through clear problem understanding, ensuring timely resolution or escalation and handling customers with a consummately professional attitude.\n\nAnalyzes and resolves incidents and requests regarding use of application software or hardware.\n\nResponsible for case ownership through the engagement of other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and customer communication is complete.\n\nWorks shift patterns as assigned to support associates and internal customers 24x7x365.\n\nDocuments all relative case information in ServiceNow to include troubleshooting steps, business/customer impact, and screenshots, if applicable.\n\nMeets and exceeds all defined performance metrics on a consistent basis which results in positive CSat and QA scorecards.\n\nContinuous growth in general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve incidents and requests on first contact.\n\nCreate or update knowledge articles to promote customer self-service and improve First Call Resolution of requests and incidents within the Service Desk.\n\nAvailable for after hours and on-call support as needed to maintain business continuity.\n\nAdheres to Code of Conduct and Mission and Value statements.\n\nSuccessfully completes required Corporate and Service Desk training objectives\n\nCan work remotely or within an office environment and maintain productivity without supervision\n\nPerforms other duties as assigned.\n\nQualifications:\n Skills and Experience:\nMinimum of 1 years of experience in Service Desk or similar environment\n\nExperience with ServiceNow ITSM usage and workflows\n\nExceptional customer support and interpersonal skills\n\nExcellent written and verbal communication (with a focus on listening); Superior telephone etiquette\n\nBilingual - English and French/Spanish/Swedish a plus\n\nRequires strong interpersonal skills including initiative, problem analysis, attention to detail and sound judgment when making decisions\n\nAble to multi-task and open to assigned flexible hours and on-call rotation\n\nAptitude to resolve technical issues and conduct system checks to ensure First Call Resolution\n\nAbility to communicate resolutions using business terminology\n\nRequires basic working knowledge of all hardware/software concepts, including all supported Microsoft and network management tools\n\nProfessionalism and inclusiveness within a team environment while working with all levels\n\nAbility to perform basic troubleshooting to identify root cause and resolve the issue or reassign the ticket as needed\n\n Educational requirements:\nHigh School Diploma or equivalent required\n\nBasic knowledge of IT technologies, cloud architecture and supporting tools\n\nIT Service Management (ITSMv3) or ITIL Certification a plus but not required\n\nComptia Certifications a plus but not required\n\nProficient with Microsoft Office365 tools\n\nBENEFITS INFORMATION:\nFor information on Sysco’s Benefits, please visit https://SyscoBenefits.comOVERVIEW:\nSysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.\nWe offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.\nAFFIRMATIVE ACTION STATEMENT:\nApplicants must be currently authorized to work in the United States.\nWe are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.\nThis opportunity is available through Sysco Corporation, its subsidiaries and affiliates.","description_format":"text","description_chars":5118,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Food Logistics"],"lifecycle":[{"event":"open","at":"2026-11-12T00:35:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 5 · green card filings: 3","filings_12m":5,"filings_prev_12m":2,"green_card_filings_12m":3,"median_offered_wage_usd":139375,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-12T01:56:39Z"},"pay":null,"html_url":"https://alion.io/job/sysco-associate-analyst-service-desk-support-gsc-us","json_url":"https://alion.io/job/sysco-associate-analyst-service-desk-support-gsc-us.json","meta":{"generated_at":"2026-11-12T01:56:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1771007},"rest":"https://alion.io/mcp/rest/get_company?id=1771007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysco-associate-analyst-service-desk-support-gsc-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysco-associate-analyst-service-desk-support-gsc-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysco-associate-analyst-service-desk-support-gsc-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysco-associate-analyst-service-desk-support-gsc-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysco-associate-analyst-service-desk-support-gsc-us"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4120382}},{"tool":"search_jobs","arguments":{"company":"sysco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4120382},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}