{"id":1650461,"url":"https://alion.io/job/sysco-contact-centre-executive-belfast","title":"Contact Centre Executive - Belfast","company":{"id":1771007,"name":"Sysco","domain":"sysco.com","url":"https://alion.io/company/sysco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T02:41:12Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"JOB DESCRIPTION\nJoin Our Team at Sysco - Exciting Opportunities Await\nEntry rate £13.19 p/h\nIncrease after 12 months\nWellness day\nService days\nDiscounted staff sales\nExpert Training & Development\nProposed Start Date 19th of October 2026\nAt Sysco, our success is powered by passionate, dedicated people who go above and beyond to deliver every day.\nWe deliver opportunities to our colleagues ensuring that we can all thrive in work and beyond.\nWe deliver the potential of food and drink to our customers, supporting thousands of cafes, restaurants and bars to thrive every day.\nWe deliver new thinking, technology and talent to our industry.\nWe deliver support and commitment to our communities, making a lasting impact. \nBe Part of Something Big - Sysco’s New Chapter in Northern Ireland\nWe are expanding our presence in Northern Ireland with the opening of our brand-new, state-of-the-art “Sysco Belfast” facility at Nutts Corner, Co. Antrim.\nThis is a transformational step for our business in Northern Ireland, bringing enhanced capacity, efficiency, and career growth opportunities. We are looking for talented individuals to join us on this exciting journey.\nJoin Us and Grow Your Career\nWe are seeking passionate, ambitious, and driven individuals who want to be part of a team shaping the future of foodservice across the island of Ireland.\nWhether you are an experienced professional or looking for your next challenge, now is the perfect time to join us.\nAs part of our recipe for growth, we are looking for Contact Centre Executives to join our team, in our new Belfast facility. This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco - keeping the customer at the heart of everything we do.\nBe part of something bigger. Be part of Sysco.\nApply today\nSysco is an equal opportunity employer.\nSummary:\nIf you are a self-starter, who is driven by the opportunity, in a customer facing environment where there is always a solution to succeed, then this is a role for you. You will be an ambassador for Sysco in all that you do, working with integrity and a strong sense of customer first, you will be passionate about consistently delivering on the Customer Experience we promise to our Customers.\nKey Accountabilities:\nAct as the first point of contact with our customers through our contact channels, consistently displaying full ownership of customer requests.\nIncrease our customer’s awareness of Sysco while working to ensure their relationship with us is strong.\nConstantly put the customer at the heart of everything you do.\nProcess all customer enquiries, orders and general administration timely and accurately.\nDevelop and maintain product knowledge of our products and the prices while also being market aware of our competitors.\nAble to take on board ongoing training and development, and strives to become better.\nBuild long-term sustainable working relationships with customers and related parties by being the Voice of Sysco.\nHave the attention to detail.\nLiaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.\nRequirements:\nEssential\nWillingness to engage in conversations with customers to determine suitability of products.\nCapability of proving credibility with customers and building strong customer relationships.\nMotivated and driven to deliver on time for our customers.\nExcellent and accurate literacy and numeracy skills, attention to detail.\nThe ability to work in a busy environment.\nOutstanding organisation skills and ability to prioritise work.\nA keen interest in delivering superb customer service by seeing issues through to resolution.\nA proactive approach to problem solving and issue resolution.\nFlexible with the ability to work to across multiple shift patterns.\nDesirable:\nExperience in a similar role, which is an order capture role with some customer service elements, is preferred.\nProficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.\nKnowledge of Salesforce is desirable.\nAbility to think creatively in proposing customer solutions.\nOn Offer\nFlexible working possible - potential for hybrid / home working\nCompetitive Salary\nEnhanced Annual Leave\nCompany Pension\nGroup Life Scheme\nWellbeing Day\nService Recognition\nLearning & Development Programmes\nSTAR Award\nSysco Discounted Staff Purchase Scheme\nBike to Work Scheme\nLifestyle Savings Platform on a number of well know brands and retailers\nMaternity & Paternity Pay\nTuition Reimbursement Scheme\nSick Pay\nStrong Career Progression Opportunities\nEmployee Assistance Programme\nThe duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.\nSysco is a Equal Opportunity Employer.","description_format":"text","description_chars":4943,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule","Growth opportunities"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T00:12:28Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.292,"p_room":0.35,"age_days":11,"expected_fill_days":4,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/sysco-contact-centre-executive-belfast","json_url":"https://alion.io/job/sysco-contact-centre-executive-belfast.json","meta":{"generated_at":"2026-10-13T03:56:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1771007},"rest":"https://alion.io/mcp/rest/get_company?id=1771007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysco-contact-centre-executive-belfast"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysco-contact-centre-executive-belfast"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysco-contact-centre-executive-belfast"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysco-contact-centre-executive-belfast\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysco-contact-centre-executive-belfast"}]}