{"id":2228062,"url":"https://alion.io/job/sysco-customer-experience-agent-1","title":"Customer Experience Agent 1","company":{"id":1771007,"name":"Sysco","domain":"sysco.com","url":"https://alion.io/company/sysco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Woodridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T22:26:40Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Company:\nUS0670 Edward DonSales Territory:\nNoneZip Code:\n60517Travel Percentage:\n0Compensation Range:\n19.00The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.\nYou may be eligible to participate in the Company's Incentive Plan.BENEFITS INFORMATION:\nFor information on Sysco’s Benefits, please visit https://SyscoBenefits.comJOB SUMMARY\nThe CSR I interacts extensively with our customers to develop relationships; ensuring ultimate customer satisfaction and returning customers.\nRESPONSIBILITIES\nProactively communicate to all internal and external related parties to exceed customer’s expectations.\nRespond timely and accurately to all incoming customer correspondence along with thorough documentation.\nReceives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.\nDemonstrates ownership of customer requests with follow through, documentation and complete resolution.\nAssists in returns and replacements as needed.\nAnalyzes transactions, corrects records, and adjusts errors.\nProvide accurate information regarding pricing and availability of in-stock items.\nResolves customer questions related to orders, places orders where opportunity is present.\nMaintains 90% minimum average in customer service and sales area quality assurance reviews.\nHas knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.\nRemain current with product knowledge by attending vendor meetings/training and participating in provided training/education.\nManage time effectively, meet personal goals and work effectively with other members of the distribution team.\nReport any system or product inaccuracies timely.\nFollow company policies and procedures.\nPerforms other all duties as assigned.\nQUALIFICATIONS\nBasic Qualifications:\nHigh school diploma or equivalent\n1 years in a Customer Service function or related skill\nCustomer centric and Internet savvy\nStrong MS Office skills\nPreferred Qualifications:\nRestaurant supply/commercial food service experience\n Professional Skills:\nSuperior time-management skills.\nAbility to multi-task and stay focused on critical objectives.\nA positive, can-do attitude is a must.\nAble to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.\nAbility to write short correspondence.\nAbility to accurately spell.\nAbility to speak and write English in a clear, understandable manner.\nAbility to accurately follow detailed procedures and processes.\nAbility to work with a diverse group of people.\nAbility to work comfortably under pressure.\nAbility to work independently and with a group on various on-going projects simultaneously.\nMust be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)\nAbility to concentrate for extended periods of time.\nExcellent oral and written communication skills.\nAbility to plan and organize time and projects efficiently.\nExcellent critical thinking and problem solving skills\nAbility to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.\nAbility to act in an ethical, honest and professional manner at all times.\nDesire to work independently as well as in a team environment.\nMaintain discretion with all company information regarding customers, pricing, products, and procedures.\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nMust be able to sit for prolonged periods of time.\nMust be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.\nMust be able to look at a computer screen for prolonged periods of time and type.\nRequires the ability to read written instructions, reports and other documentation.\nThe employee must occasionally lift, carry and/or move up to 30 pounds.\nSpecific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\nThe employee frequently is required to talk or hear.\nThe noise level in the work environment is usually light to moderate.\nWorking Conditions:\nThe above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nApplicants must be currently authorized to work in the United States.\nOVERVIEW:\nSysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.\nWe offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.\nAFFIRMATIVE ACTION STATEMENT:\nApplicants must be currently authorized to work in the United States.\nWe are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.\nThis opportunity is available through Sysco Corporation, its subsidiaries and affiliates.","description_format":"text","description_chars":6417,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Warehousing"],"lifecycle":[{"event":"open","at":"2026-10-10T17:03:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5 · green card filings: 3","filings_12m":5,"filings_prev_12m":2,"green_card_filings_12m":3,"median_offered_wage_usd":139375,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.45,"p_room":0.55,"age_days":5,"expected_fill_days":4,"reasons":["conf:2","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/sysco-customer-experience-agent-1","json_url":"https://alion.io/job/sysco-customer-experience-agent-1.json","meta":{"generated_at":"2026-10-13T00:40:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1161,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1771007},"rest":"https://alion.io/mcp/rest/get_company?id=1771007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysco-customer-experience-agent-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysco-customer-experience-agent-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysco-customer-experience-agent-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysco-customer-experience-agent-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysco-customer-experience-agent-1"}]}