{"id":3236755,"url":"https://alion.io/job/sysco-customer-experience-coordinator-2","title":"Customer Experience Coordinator","company":{"id":1771007,"name":"Sysco","domain":"sysco.com","url":"https://alion.io/company/sysco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":28,"ghost_share":0,"stale_share":0.964,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":140},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T00:14:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Company:\nUS6469 Sysco Payroll, Division of Sysco Resources Services, LLCSales Territory:\nNoneZip Code:\n32301Travel Percentage:\nUp to 25%COMPENSATIONINFORMATION:\nThe pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors\nSummary:\nThe Customer Experience Lead will enhance the customer experience by identifying customer needs and collaborating with internal departments to optimize customer services and brand awareness. In addition, this position is responsible for aligning customer experience strategies with marketing initiatives. The Customer Experience Lead is responsible for leading team member training for the Customer Service and Sales teams. The Customer Experience Lead will be required to exercise discretion and use independent judgement with respect to these areas of responsibilities.\nRoles & Responsibilities:\nCustomer Service\nLead continuous improvement initiatives by reviewing and developing procedures and processes to optimize efficiencies and the customer experience.\n\nDevelop onboarding schedules for new customer service representatives.\n\nUpdate existing training materials and monitor their effectiveness.\n\nLead training for all new customer service representatives.\n\nLead the development of customer service representatives for continuous improvement.\n\nHost periodic (quarterly) Customer Service department meetings and continuous learning via Microsoft Teams.\n\nSchedule customer service representatives and receptionist to ensure continuity of customer service in the event of unplanned absence of team members.\n\nProvide Director of Sales with feedback on customer service representative performance and productivity.\n\nProvide customer service support as needed.\n\nSales\nLead Produce Pro training for all new sales representatives.\n\nDedicated customer service partner for new sales representatives during onboarding.\n\nProvide Sales Representative support as needed.\n\nMarketing\nDirect content and write copy for marketing materials and Bix messaging including flyers, social media, etc.\n\nEvaluate the effectiveness of marketing content and provide feedback and edits.\n\nEvaluate and drive continuous improvement of the Bix website and Bix customer ordering portal to ensure an exceptional customer experience.\n\nManage and prioritize requests for information and marketing materials to ensure efficiency.\n\nInside Sales\nBuild relationships with customers in the account portfolio that demonstrates the passion and tailored service to fit each customer’s unique needs.\n\nDemonstrate superior product knowledge to answer customer questions and inquiries.\n\nNurture leads and manage referrals with the goal of converting them to customers.\n\nAlign sales efforts with Bix company goals surrounding minimum delivery amount and other operational agenda items.\n\nStrive to revive a dormant or infrequent ordering account.\n\nObtain customer and competitive information, customer testimonials during daily contacts, log into CRM and distribute as appropriate to develop sales strategies.\n\nKeep contacts up to date in Sales-I and Produce Pro.\n\nCollaborate with the buyers and transportation to identify root cause of customer issues and solve in a meaningful way.\n\nContinually monitor market trends and the competitive landscape, bringing new ideas and marketing insights to the leadership team.\n\nSkills, Experience and Education:\n Skills, Knowledge and Abilities (List all required):\nEffective and strategic team leadership.\n\nExcellent customer service and communication skills.\n\nThe ability to effectively and collaboratively resolve issues.\n\nProficient computer and 10 key skills.\n\nAbility to multi task efficiently.\n\nAbility to confidently present product information and demonstrations.\n\nEducation:\nHigh school diploma required. Post-secondary education in related area of study strongly preferred.\nMinimum Experience:\n3 - 5 years of sales, customer service, culinary and/or food industry experience required. Previous supervisory experience required.\n Physical Activity/Working Conditions:\nThis position requires sitting, standing, walking, reaching, bending, lifting (not to exceed 50 pounds), and working at a computer and on the phone for 8-10 hours per day.\nBENEFITS INFORMATION:\nFor information on Sysco’s Benefits, please visit https://SyscoBenefits.comOVERVIEW:\nSysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.\nWe offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.\nAFFIRMATIVE ACTION STATEMENT:\nApplicants must be currently authorized to work in the United States.\nWe are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.\nThis opportunity is available through Sysco Corporation, its subsidiaries and affiliates.","description_format":"text","description_chars":5602,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Food Logistics"],"lifecycle":[{"event":"open","at":"2026-10-25T12:27:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5 · green card filings: 3","filings_12m":5,"filings_prev_12m":2,"green_card_filings_12m":3,"median_offered_wage_usd":139375,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.769,"p_room":0.9,"age_days":4,"expected_fill_days":7,"reasons":["conf:1","win:mid","comp:brand"],"computed_at":"2026-10-26T01:56:01Z"},"pay":null,"html_url":"https://alion.io/job/sysco-customer-experience-coordinator-2","json_url":"https://alion.io/job/sysco-customer-experience-coordinator-2.json","meta":{"generated_at":"2026-10-26T01:56:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2442,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1771007},"rest":"https://alion.io/mcp/rest/get_company?id=1771007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysco-customer-experience-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysco-customer-experience-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysco-customer-experience-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysco-customer-experience-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysco-customer-experience-coordinator-2"}]}