{"id":1923124,"url":"https://alion.io/job/sysco-customer-experience-coordinator","title":"Customer Experience Coordinator","company":{"id":1771007,"name":"Sysco","domain":"sysco.com","url":"https://alion.io/company/sysco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":7484},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T18:51:48Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-09T02:01:44Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Company:\nUS0736 Sysco To Go (Division of USA I)Sales Territory:\nNoneZip Code:\n77024Travel Percentage:\n0COMPENSATIONINFORMATION:\nThe pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors\nPurpose:\nAs the Customer Experience Coordinator, you will be responsible for overseeing and managing the front-end operations of the store, ensuring efficient processes, excellent customer service, and seamless team coordination. You will also be tasked with supervising cashier teams, membership services, and curbside fulfillment, ensuring all touchpoints deliver consistent, high-quality customer experiences.\nKey Responsibilities:\nTeam Management & Training:\nSupervise and coordinate the activities of cashiers, membership associates, and online pickup staff.\n\nDevelop and manage team schedules, ensuring adequate coverage at all times.\n\nConduct on-the-job training for new team members and provide ongoing development.\n\nFacilitate weekly team meetings to review performance and share updates.\n\nSupport performance evaluations, address team conflicts, and mentor high-potential employees.\n\nCustomer Service & Member Relations:\nAct as the primary contact for escalated customer concerns across all service areas.\n\nEnsure prompt, courteous service is delivered to customers, whether in-store or through online pickup.\n\nProcess membership applications, renewals, and educate customers on membership benefits. Conduct random audits of tax-exempt status approvals.\n\nOrganize and coordinate member appreciation events and activities.\n\nOperations Management:\nOversee cash handling, register management, and ensure the accuracy of daily financial transactions.\n\nManage inventory levels for front-end and online pickup services, coordinating with other departments as necessary.\n\nSupervise online pickup fulfillment operations, ensuring order accuracy and timely pickup.\n\nResolve operational issues that may arise within front-end or online pickup areas.\n\nCash Office & Financial Management:\nHandle cash office operations, including daily bank deposits and cash reconciliations.\n\nInvestigate and resolve any cash discrepancies.\n\nEnsure secure cash handling practices and compliance with company policies.\n\nGenerate and report daily financial summaries to management.\n\nDaily Front-End Procedures:\nOpening: Prepare the front-end area for the day, review announcements, and brief staff.\n\nDuring Shift: Monitor operations, adjust staffing needs, and resolve issues as they arise.\n\nClosing: Oversee end-of-day procedures, reconcile cash, and secure sensitive materials.\n\nSafety, Security, & Compliance:\nEnforce all safety regulations and company policies in front-end and online pickup areas.\n\nReport security concerns and respond promptly to emergencies.\n\nMaintain confidentiality of customer and financial information.\n\nContinuous Improvement:\nSolicit feedback from customers and team members to identify areas for improvement.\n\nPropose process improvements and stay informed on industry best practices to enhance operations.\n\nImplement initiatives to streamline front-end services, improving efficiency and customer satisfaction.\n\nAdditional Responsibilities:\nSupport store leadership by completing assigned tasks, including stocking, end-of-day zoning, and assisting other departments as needed.\n\nEnsure assigned tasks are completed promptly and to company standards.\n\nActively participate in store-wide initiatives such as seasonal displays, loss prevention efforts, and inventory management.\n\nSkills & Competencies:\nLeadership and team management\n\nStrong communication and problem-solving skills\n\nAbility to multitask and prioritize responsibilities\n\nKnowledge of cash handling and reconciliation procedures\n\nCustomer service excellence and member relations expertise\n\nThis role is critical in ensuring a smooth, efficient front-end experience while maintaining high standards of customer service and operational excellence.\nBENEFITS INFORMATION:\nFor information on Sysco’s Benefits, please visit https://SyscoBenefits.comOVERVIEW:\nSysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.\nWe offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.\nAFFIRMATIVE ACTION STATEMENT:\nApplicants must be currently authorized to work in the United States.\nWe are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.\nThis opportunity is available through Sysco Corporation, its subsidiaries and affiliates.","description_format":"text","description_chars":5334,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T18:51:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5 · green card filings: 3","filings_12m":5,"filings_prev_12m":2,"green_card_filings_12m":3,"median_offered_wage_usd":139375,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/sysco-customer-experience-coordinator","json_url":"https://alion.io/job/sysco-customer-experience-coordinator.json","meta":{"generated_at":"2026-10-09T04:44:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4669,"day_limit":5000,"remaining_today":331,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1771007},"rest":"https://alion.io/mcp/rest/get_company?id=1771007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysco-customer-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysco-customer-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysco-customer-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysco-customer-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysco-customer-experience-coordinator"}]}