{"id":2202954,"url":"https://alion.io/job/sysco-directory-services-service-owner","title":"Directory Services, Service Owner","company":{"id":1771007,"name":"Sysco","domain":"sysco.com","url":"https://alion.io/company/sysco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":174000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2899},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-09T22:01:56Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T22:26:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Company:\nUS6469 Sysco Payroll, Division of Sysco Resources Services, LLCSales Territory:\nNoneZip Code:\n77077Travel Percentage:\nUp to 25%COMPENSATIONINFORMATION:\nThe pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors\nThis is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.\nSummary:\nResponsible for ensuring the timely and effective delivery of specialized services that support agile software development teams or BT operations more broadly. Develop and lead a team of people with a focus on skills and deliverables. Oversee and take accountability for team’s actions, providing day-to-day hands-on direction. Engage directly with customers to ensure delivery of a high-quality, robust, and scalable product on a regular basis.\nResponsibilities:\nOwns people management responsibilities for 3-10 service team members\nResponsible for defining and maintaining a clear service offering with associated SLAs to enable effective coordination and planning\nManages the end-to-end service delivery process to ensure effective and timely delivery of services\nUnderstands, manages, and communicates the prioritization of service requests with customers\nNegotiates with customers to set clear expectations of what and when the services will be provided\nEmpowered to determine best practices and evolve the service delivered to address different customer needs\nEnsures highly specialized knowledge and skills on the service team to effectively deliver the service offering\nFacilitates collaboration among the service team itself and with other teams that are impacted by the service\nAssists product and platform teams in the elaboration of epics and stories to take into account service dependencies\nWeighs risks, issues, and impediments being experienced by customers and actively assists with issue resolution\nSupervises service team members as they engage with stakeholders, build a backlog, and deliver work\nMaintains an analytical perspective during a crisis and supports crisis resolution. \nHolds self and others accountable for measurable high-quality, timely, and cost-effective results. \nTakes ownership of and is accountable for one or more complex products, features, components, or solutions and associated performance metrics. \nEnsures team level decisions align with priorities and strategic agenda for project/product. \nLeverages budget and other financial information to support staffing and business planning efforts. \nIdentifies risks and their potential outcomes and proposes possible solutions to meet business objectives. \nFosters an inclusive workplace where diversity and individual differences are valued. \nParticipate in process analysis to determine areas of improvement using Lean and Agile methodologies. \nPresents results and/or demos with appropriate complexity for different audiences. \nMandatory Experience:\nBachelor's degree or equivalent\n5-8 years of experience working with service teams with 4+ years working in an agile environment\nProven experience with managing expectations, enhancing services, and providing consistent and high quality services\nSound knowledge in one or more service or tools and processes used by a specific service\nCompetencies:\nSufficient knowledge of the specialized or critical services that are provided by the team\nDemonstrated leadership skills and the ability to make decisions and set clear priorities\nStrong communication, negotiation, and collaboration skills across teams and stakeholders\nAbility to understand and analyze an end-to-end process related to the service provided and how to improve upon the process\nStrong people and customer management skills to ensure expectations are being met\nBENEFITS INFORMATION:\nFor information on Sysco’s Benefits, please visit https://SyscoBenefits.comOVERVIEW:\nSysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.\nWe offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.\nAFFIRMATIVE ACTION STATEMENT:\nApplicants must be currently authorized to work in the United States.\nWe are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.\nThis opportunity is available through Sysco Corporation, its subsidiaries and affiliates.","description_format":"text","description_chars":5186,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Warehousing"],"lifecycle":[{"event":"open","at":"2026-10-09T22:01:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5 · green card filings: 3","filings_12m":5,"filings_prev_12m":2,"green_card_filings_12m":3,"median_offered_wage_usd":139375,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.795,"p_room":0.9,"age_days":2,"expected_fill_days":4,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/sysco-directory-services-service-owner","json_url":"https://alion.io/job/sysco-directory-services-service-owner.json","meta":{"generated_at":"2026-10-12T22:45:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37269,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1771007},"rest":"https://alion.io/mcp/rest/get_company?id=1771007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysco-directory-services-service-owner"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysco-directory-services-service-owner"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysco-directory-services-service-owner"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysco-directory-services-service-owner\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysco-directory-services-service-owner"}]}