Engineer - Customer Identity and Access Management (CIAM)

JOB DESCRIPTION

Engineer - Customer Identity and Access Management (CIAM)

Location: Kraków, Poland

Working Days: Monday -Friday

Hybrid work: 2 days in office and 3 days remote

Working Hours: 9 am-5 pm

On Call: Rotation

The Opportunity

Sysco is hiring a highly skilled Engineer - Customer Identity and Access Management (CIAM) with a strong background in Customer Identity & Access Management (CIAM) solutions, specializing in Okta SSO and MFA. The ideal candidate will bring a minimum of 2 to 4+ years of experience in IAM technologies (Okta, Azure Entra, Identity Governance tools) and will play a critical role in designing, implementing, and supporting IAM solutions. This role requires hands-on expertise, cross-functional collaboration, and strong communication skills to drive secure and seamless identity solutions across the organization. This is an individual contributor role.

Responsibilities:

• Configuring and managing Okta SSO, MFA, lifecycle management, and integration with eCommerce applications

• Designing, implementing, and maintaining CIAM solutions, leveraging Okta for global applications

• Troubleshooting and resolving complex integration issues, ensuring service reliability and minimal disruption to business operations

• Developing and maintaining technical and project documentation, including architecture diagrams, project plans, status reports, and operational runbooks

• Serving as the technical SME for integration efforts, translating business and security requirements into effective identity solutions

• Providing 24X7 On-Call support for CIAM services

• Managing integration projects for end-to-end, including planning, scoping, resourcing, risk mitigation, stakeholder communication, and on-time delivery

• Developing custom scripts, customizations and APIs to support business needs

Requirements:

• A Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent work experience

• An advanced degree or IAM-related certifications

• 2 to 3+ years of experience in IAM technologies with strong hands-on expertise in Okta

• Experience in customizations, scripts development, and API development

• A proven track record leading IAM integrations involving SaaS, cloud, and on-prem platforms

• 3+ years of experience with IAM platforms such as SailPoint, ForgeRock, or Azure AD

• 3+ years of experience managing or coordinating IT/security projects (Agile, Waterfall, or hybrid environments)

• Okta Certified Professional or Developer

• Strong hands-on experience with Okta SSO, MFA, adaptive authentication policies, risk-based authentication, and advanced integrations

• Proven ability to integrate diverse business applications into CIAM platform

• Strong experience with API-based integration and REST API workflows for identity services

• Ability to develop and maintain Okta APIs, custom flows, and templates

• Experience in implementing risk-based, adaptive, and passwordless authentication solutions

• Advanced troubleshooting of issues and strong analytical skills

• Working knowledge of other IAM tools

Benefits:

• Private medical care

• Hybrid working

• Cafeteria platform

• MultiSport card

• Life insurance

• Integration events

• Complimentary coffee and tea available in the office

• Convenient on-site parking for employees

• Modern and well-equipped office with dedicated relaxation and leisure areas, including Xbox and foosball