{"id":3249669,"url":"https://alion.io/job/sysco-quality-assurance-program-coach","title":"Quality Assurance Program Coach","company":{"id":1771007,"name":"Sysco","domain":"sysco.com","url":"https://alion.io/company/sysco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":55,"ghost_share":0,"stale_share":0.873,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Education","role_family":"Education","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Woodridge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":868},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-30T11:11:43Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Company:\nUS0670 Edward DonSales Territory:\nNoneZip Code:\n60517Travel Percentage:\n0Compensation Range:\n$26.50The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.\nYou may be eligible to participate in the Company's Incentive Plan.BENEFITS INFORMATION:\nFor information on Sysco’s Benefits, please visit https://SyscoBenefits.comJOB SUMMARY\nSchedule M-F 8:00am - 5:00pm. Hybrid eligible.\nThe Quality Assurance Program Coach is responsible for employee development and the Quality Assurance (QA) program to ensure that representatives provide quality service in line with organizational objectives. Supports management in optimizing call center performance by performing root cause analysis and recommending strategic initiatives to improve the team’s and individual efficiencies and delivery of service that exceeds the customer’s expectations.\nRESPONSIBILITIES:\nCoaches’ all team members’ specific to the ongoing development of skillsets and professional growth through QA, training, support, and motivation.\nMonitors team performance and employee productivity through quality reviews of data, phone calls, SalesForce, CallTower, Talkdesk, and observations.\nMaintain call monitoring database metrics for call center employees.\nProvides structured and timely recommendations to supervisors for employee coaching sessions when needed.\nDevelop and provide analytical reports to reflect quality performance on a daily, weekly and monthly basis.\nProvide consultation on how quality improvements can maximize sales and/ or increase customer satisfaction.\nAssists in training, including continuing education and ensures all training manuals and materials are current and accurate.\nAssists management to ensure all team members are current on all procedures, policies, and guidelines through training and communication.\nProactively communicate to all internal and external related parties to exceed customer’s expectations.\nPerforms day-to-day customer service activities and administrative duties described in the Customer Service Representative II as required.\nMonitors and analyzes trends identified through proactive activities and make timely process improvement recommendations to management.\nMaintains professional and technical knowledge by attending educational workshops where provided; proactively reviewing professional publications/education to stay abreast of industry trends.\nOther duties assigned\nQUALIFICATIONS\nEducation\nHigh school diploma or equivalent\nExperience\nMinimum 2 to 5 years’ call center customer care experience, preferably in a related industry.\nStrong Microsoft Office skills\nCustomer-centric and Internet savvy.\nPreferred Qualifications:\n2 to 5 years’ of Quality Assurance/Training related experience\nAssociate or Bachelor’s Degree\nBilingual Spanish\n Experience with Salesforce, CallTower, Talkdesk, Order management systems\n Skills:\nEmulates professionalism for others to model.\nSuperior time-management skills.\nAbility to multi-task and stay focused on critical objectives.\nA positive, can-do attitude is a must.\nAble to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential.\nAbility to write short correspondence.\nAbility to accurately spell.\nAbility to speak and write English in a clear, understandable manner.\nAbility to accurately follow detailed procedures and processes.\nAbility to work with a diverse group of people.\nAbility to work comfortably under pressure.\nAbility to work independently and with a group on various on-going projects simultaneously.\nMust be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)\nAbility to concentrate for extended periods of time.\nExcellent oral and written communication skills.\nAbility to plan and organize time and projects efficiently.\nExcellent critical thinking and problem-solving skills\nAbility to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups.\nAbility to act in an ethical, honest and professional manner at all times.\nDesire to work independently as well as in a team environment.\nMaintain discretion with all company information regarding customers, pricing, products, and procedures.\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nMust be able to sit for prolonged periods of time.\nMust be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc.\nMust be able to look at a computer screen for prolonged periods of time and type.\nRequires the ability to read written instructions, reports and other documentation.\nThe employee must occasionally lift, carry and/or move up to 30 pounds.\nSpecific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.\nThe employee frequently is required to talk or hear.\nThe noise level in the work environment is usually light to moderate.\nWorking Conditions:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be currently authorized to work in the United States.\nOVERVIEW:\nSysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.\nWe offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.\nAFFIRMATIVE ACTION STATEMENT:\nApplicants must be currently authorized to work in the United States.\nWe are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.\nThis opportunity is available through Sysco Corporation, its subsidiaries and affiliates.","description_format":"text","description_chars":6783,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Food Logistics"],"lifecycle":[{"event":"open","at":"2026-10-25T20:27:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5 · green card filings: 3","filings_12m":5,"filings_prev_12m":2,"green_card_filings_12m":3,"median_offered_wage_usd":139375,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.424,"p_room":0.55,"age_days":11,"expected_fill_days":8,"reasons":["conf:0","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/sysco-quality-assurance-program-coach","json_url":"https://alion.io/job/sysco-quality-assurance-program-coach.json","meta":{"generated_at":"2026-10-30T12:47:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18358,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1771007},"rest":"https://alion.io/mcp/rest/get_company?id=1771007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysco-quality-assurance-program-coach"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysco-quality-assurance-program-coach"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysco-quality-assurance-program-coach"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysco-quality-assurance-program-coach\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysco-quality-assurance-program-coach"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3249669}},{"tool":"search_jobs","arguments":{"company":"sysco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3249669},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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