{"id":1691340,"url":"https://alion.io/job/sysco-senior-operations-engineer","title":"Senior Operations Engineer","company":{"id":1771007,"name":"Sysco","domain":"sysco.com","url":"https://alion.io/company/sysco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":65000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5668},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Kubernetes","optional":false},{"name":"Node JS","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Swagger","optional":false}],"status":"live","first_seen_at":"2026-10-02T10:55:56Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-08T00:23:01Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"JOB DESCRIPTION\nSenior Technical Operations Engineer\nAbout Sysco LABS:\nSysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 55th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.\nSysco operates 333 distribution centers across 10 countries, with 75,000 colleagues serving approximately 670,000 customer locations, including restaurants, healthcare and educational facilities, lodging establishments, entertainment venues and more. For fiscal year 2026, which ended June 27, 2026, the company generated sales of more than $84 billion.\nSysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations.\nSysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer.\nAbout the Team & Scope\nTechnical Operations safeguards the business continuity, availability, stability, and digital experience of Sysco’s critical technology platforms.\nThrough 24/7 operational coverage, Technical Operations provides proactive production monitoring, rapid incident detection and service restoration, application and production support, problem management, release and change support, operational readiness, hypercare, stakeholder communication, service governance, and continuous operational improvement to minimize business disruption and protect Sysco’s customer, business, and brand experience.\nTechnical Operations works closely with Engineering, SRE, DevOps, Platform Engineering, Product, Business, Security, Infrastructure, vendors, and other technology functions. Technical Operations primarily owns the operational management and support of production applications, while partnering with engineering functions on deeper reliability engineering, architectural remediation, platform engineering, and systemic reliability improvements.\nRole Focus - Serve as the senior technical escalation point and lead complex production troubleshooting.\n\nResponsibilities:\nProvide senior-level support for business-critical applications, managing incidents, defects, and alerts within agreed SLAs to maintain availability and business continuity.\nAct as the technical lead during P1/P2 and Major Incidents, leading bridge calls, triage, troubleshooting, escalation, service restoration, recovery validation, stakeholder communication, and closure while clearly communicating customer and business impact.\nLead complex investigations across front-end and back-end applications, APIs, databases, integrations, and upstream and downstream services using logs, metrics, traces, and errors.\nPartner with Engineering, SRE, DevOps, Infrastructure, Security, Product, Business, vendors, and resolver teams to mitigate production risks and resolve escalated issues.\nMonitor applications, infrastructure, databases, ETL/data pipelines, APIs, integrations, and service dependencies using Datadog dashboards and alerts.\nLead Problem Management and blameless postmortems, driving corrective, preventive, and long-term remediation actions.\nAnalyze availability, SLA, MTTA, MTTR, backlog, performance, defects, alerts, and recurring defect trends to identify risks and improve services.\nImprove monitoring, observability, dashboards, alerts, and logging by addressing coverage gaps, noisy alerts, anomalies, and degradation trends to enable earlier detection and faster troubleshooting.\nSupport production releases, migrations, and changes through validation, monitoring, hypercare, and coordination of release-related defect resolution.\nImplement automation, self-service, and AI-assisted solutions to automate repetitive activities, reduce operational toil, accelerate troubleshooting, and improve MTTR and operational efficiency.\nDrive operational and service-management improvements by improving runbooks, SOPs, workflows, knowledge management, incident practices, troubleshooting standards, and automation.\nMentor Associate and Technical Operations Engineers in troubleshooting, incident management, RCA, operational practices, and stakeholder communication.\nSupport cross-functional activities, Security, Legal, Audit, and Compliance activities as a senior production and operational point of contact.\nRequirements:\nBachelor’s degree in Software Engineering.\n3+ years of relevant experience in Technical Operations, Production Support, or a similar capacity.\nStrong working knowledge of ITIL/ITSM and production-support practices, including Incident, Problem, Change, Release, Service Request, Major Incident Management, postmortems, ITSM KPIs.\nFamiliarity with ServiceNow, Jira, Datadog, or equivalent tools.\nDemonstrated experience leading technical investigations during P1/P2 Major Incidents, including bridge coordination, escalation, communication, and resolution.\nAdvanced hands-on experience with monitoring, logging, observability, and APM tools, including dashboards, monitors, log analysis, anomaly investigation, and alert tuning.\nStrong experience troubleshooting production defects, including front-end and back-end application issues and upstream and downstream service dependencies.\nStrong understanding of modern web and mobile applications, client-server architectures, microservices, and REST APIs.\nExperience with Swagger/OpenAPI or equivalent API-testing technologies.\nWorking knowledge of cloud and container technologies, such as AWS and Docker; exposure to Kubernetes and cloud-native application environments is advantageous.\nAWS Certified Solutions Architect certification is required, and ITIL 4 certification is preferred.\nStrong scripting and automation capabilities using Python, Bash/Shell, PowerShell for workflow automation, self-service capabilities, and toil reduction.\nFamiliarity with modern web technologies and application frameworks, such as Node.js, React.js, JavaScript for front-end and back-end troubleshooting.\nWorking knowledge of Release Management, Change Activities and hypercare practices in general.\nStrong analytical, troubleshooting, problem-solving, and decision-making skills, with the ability to lead complex production investigations and make sound decisions under pressure.\nStrong verbal and written communication skills, with the ability to explain technical issues clearly to technical, non-technical, senior, and global stakeholders.\nStrong stakeholder management and collaboration skills, with the ability to partner with Engineering/L3, SRE, DevOps, Infrastructure, Security, Product, Business, vendors, and other resolver teams to drive issues to resolution.\nDemonstrated ability to mentor junior engineers, share technical knowledge, and improve team-level troubleshooting and operational practices.\nExperience working in a 24/7 production-support environment, including shift-based operations, incident response, and on-call support.\nBenefits:\nPerformance-based annual bonus \nPerformance rewards and recognition \nAgile Benefits - special allowances for Health, Wellness & Academic purposes \nPaid birthday leave \nTeam engagement allowance \nComprehensive Health & Life Insurance Cover - extendable to parents and in-laws \nHybrid work arrangement \nSysco LABS is an Equal Opportunity Employer.","description_format":"text","description_chars":7431,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Life insurance"],"hiring_locations":[{"name":"Sri Lanka","iso":"LK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T10:55:56Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.887,"p_room":1,"age_days":4,"expected_fill_days":22,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/sysco-senior-operations-engineer","json_url":"https://alion.io/job/sysco-senior-operations-engineer.json","meta":{"generated_at":"2026-10-08T00:38:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":936,"day_limit":5000,"remaining_today":4064,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1771007},"rest":"https://alion.io/mcp/rest/get_company?id=1771007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysco-senior-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysco-senior-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysco-senior-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysco-senior-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysco-senior-operations-engineer"}]}