{"id":3741271,"url":"https://alion.io/job/sysco-specialist-credit-collection","title":"Specialist Credit & Collection","company":{"id":1771007,"name":"Sysco","domain":"sysco.com","url":"https://alion.io/company/sysco-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":366,"ghost_share":0,"stale_share":0.844,"repost_share":0.003,"time_to_fill_p50_days":26,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T10:41:17Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"JOB DESCRIPTION\nThe Credit Customer Care Specialist is responsible for managing customer credit and collection activities, including researching credit histories, maintaining customer accounts, following up on overdue balances, and resolving or escalating outstanding payment issues. Additionally, the role involves handling inbound inquiries from Sysco customers, Sales Representatives, and other customer representatives, ensuring timely responses, effective issue resolution, and high-quality customer service.\nDuties and Responsibilities:\nProvide support to external customers & internal stakeholders for customer facing applications functionality & capabilities\nCoordinate actions based on root-cause analysis on issues and identify external customer patterns that can be resolved by working directly with the external customer or internal stakeholders\nIdentify ways to improve customer-facing applications functionality through feedback collected from internal and external stakeholders\nProvide one-on-one education to external customers and internal stakeholders in navigating customer-facing applications as needed\nPromote the utilization of customer-facing applications to external customers and internal stakeholders\nAssist in guiding the customer on how to make payments through Sysco Pay\nResearch functional disputes and inquiries related to customer-facing applications\nResponsible for making decisions to release orders/accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps.\nCollect payment information and validate past performance history for customers.\nUpdate customer’s log in the system\nDisposition calls after completion of the call, capturing reason for call.\nAlways focus on the customer’s first model, providing feedback on the process.\nPosition Type and Expected Hours of Work\nSysco Pay/C4 hours - Monday - Friday, 7:30am - 7pm CST\nHours and breaks are assigned by business needs with a window to take lunch\n\nQualifications\nHigh School Diploma required; Technical Degree, Associate Degree, or university studies in Business Administration, Customer Service, Commerce, Management, or a related field preferred. An equivalent combination of relevant education and experience may be considered.\n1-2 years of relevant professional experience in customer service, customer/account support, shared services, billing/payment support, order management, or back-office operations.\nExcellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.\nSkills:\nCall Center/customer support\nStrong communication and oral skills; ability to effectively communicate with internal/external customers\nProblem solver who can perform root cause analysis\nAbility to work independently and proactively with limited supervision\nMotivation to provide continuous improvements and efficiency opportunities\nProficiency with Microsoft Office\nDemonstrates strong communication and oral skills; effectively communicate with internal/external customers\nDemonstrates the ability to work across functions\nAnalyzing past due accounts and applying directive/parameters provided to make an educated decision\nProficiency with Microsoft Office and specialized accounting / finance software systems (e.g., Cora/Salesforce)\nundefined\nBenefits:\nThis is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)\nPrivate Medical Insurance\nAsociacion Solidarista\nLife Insurance\nPersonal Day Off\nNote: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available","description_format":"text","description_chars":3947,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Wholesale","Food Logistics"],"lifecycle":[{"event":"open","at":"2026-11-04T11:45:28Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/sysco-specialist-credit-collection","json_url":"https://alion.io/job/sysco-specialist-credit-collection.json","meta":{"generated_at":"2026-11-10T11:21:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26360,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1771007},"rest":"https://alion.io/mcp/rest/get_company?id=1771007"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysco-specialist-credit-collection"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysco-specialist-credit-collection"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysco-specialist-credit-collection"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysco-specialist-credit-collection\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysco-specialist-credit-collection"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3741271}},{"tool":"search_jobs","arguments":{"company":"sysco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3741271},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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