{"id":3273480,"url":"https://alion.io/job/sysdig-senior-customer-solutions-engineer-bay-area","title":"Senior Customer Solutions Engineer (Bay Area)","company":{"id":34889,"name":"Sysdig","domain":"sysdig.com","url":"https://alion.io/company/sysdig","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":119000,"max_usd":230000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":540},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Falco","optional":false},{"name":"GCP","optional":false},{"name":"Helm","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Sysdig Secure","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-10-16T14:09:28Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-28T07:48:45Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.\nWe created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.\nCulture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.\nIf you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.\nWhat you will do\nOwn executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers - building trust from engineers to the C-suite\nCollaborate with customer teams on Sysdig deployments, architecture, and operational best practices\nDrive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping\nLead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders\nDevelop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation\nLead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform\nSupport Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth\nIdentify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment\nBe an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives\nPartner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution\nMentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement\nWhat you will bring with you\n5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company\nProven experience managing enterprise customer relationships and navigating complex organizations\nHands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions\nStrong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP\nExperience with scripting and API integration to support and troubleshoot technical solutions\nDemonstrated success driving measurable customer outcomes and leading executive-level engagements\nStrong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives\nExperience managing issues, performing root cause analysis, and driving resolution\nExcellent communication, presentation, and stakeholder-management skills\nBackground in cybersecurity or DevSecOps is a strong plus\nWhat we look for\nA strategic, consultative, customer-first mindset with the ability to influence senior stakeholders\nOne or more of CKAD / CKA / CKS certifications\nExperience with Linux, Helm, Terraform, Kubernetes, and cloud platforms\nSelf-motivated, proactive, and adaptable - comfortable navigating fast-paced, evolving environments\nStrong empathy, patience, and a genuine passion for working with customers\nCuriosity and comfort operating across both technical and business domains\nCoachability and a team-oriented, collaborative, learning-driven attitude\nExperience working with Sysdig and/or Falco is a plus\nWhen you join Sysdig, you can expect:\nExtra days off to prioritize your well-being\n401(k) Retirement Savings Plan with a 3% company match\nMaternity and Parental Leave\nMental health support for you and your family through the Modern Health app\nFull health benefits package for you and your family","description_format":"text","description_chars":4272,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","DevSecOps","Security Operations"],"lifecycle":[{"event":"open","at":"2026-10-26T12:57:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7 · green card filings: 5","filings_12m":7,"filings_prev_12m":19,"green_card_filings_12m":5,"median_offered_wage_usd":179583,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":11,"expected_fill_days":64,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/sysdig-senior-customer-solutions-engineer-bay-area","json_url":"https://alion.io/job/sysdig-senior-customer-solutions-engineer-bay-area.json","meta":{"generated_at":"2026-10-28T08:48:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11418,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":34889},"rest":"https://alion.io/mcp/rest/get_company?id=34889"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysdig-senior-customer-solutions-engineer-bay-area"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysdig-senior-customer-solutions-engineer-bay-area"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysdig-senior-customer-solutions-engineer-bay-area"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysdig-senior-customer-solutions-engineer-bay-area\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysdig-senior-customer-solutions-engineer-bay-area"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3273480}},{"tool":"search_jobs","arguments":{"company":"sysdig.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3273480},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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