{"id":3861124,"url":"https://alion.io/job/sysdig-staff-customer-reliability-engineer","title":"Staff Customer Reliability Engineer","company":{"id":34889,"name":"Sysdig","domain":"sysdig.com","url":"https://alion.io/company/sysdig","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Falco","optional":false},{"name":"GCP","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"SRE","optional":false},{"name":"Sysdig Secure","optional":false}],"status":"live","first_seen_at":"2026-10-22T09:31:21Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-06T22:52:40Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.\nWe created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.\nCulture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.\nIf you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.\nWhat you will do\nAct as the senior technical owner for the most complex, high-severity, and strategically important customer issues.\nDiagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems.\nEstablish and improve standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation.\nBuild automation, diagnostics, runbooks, and other operational mechanisms that reduce repeat escalations and improve time to resolution.\nCoach and mentor CREs through complex case reviews, incident retrospectives, technical training, and day-to-day technical guidance.\nDevelop reusable technical content and enablement that increases the independence and effectiveness of the broader CRE and Support organizations.\nWork closely with Escalation Management and account teams on high-touch customers and customer-impacting reliability risks.\nParticipate in the CRE on-call rotation and provide technical leadership during critical incidents.\nCommunicate clearly with engineers, executives, customer technical teams, and other stakeholders, adapting the level of detail to the audience.\nWhat you will bring with you\n7+ years experience in technical support, customer reliability engineering, site reliability engineering, solutions architecture, or a related production engineering discipline.\nExpert-level experience with Kubernetes and Linux in production environments.\nHands-on experience troubleshooting and operating workloads across one or more major public cloud platforms, such as AWS, Azure, or GCP.\nProficiency in at least one scripting or programming language, such as Python, Bash, or Go, with a track record of using automation to improve operational outcomes.\nDemonstrated experience leading complex incidents, technical escalations, problem management, or post-incident improvement efforts.\nA track record of converting individual customer problems into scalable improvements, such as product changes, automation, standards, or enablement.\nStrong written and verbal communication skills, including the ability to explain complex technical issues clearly to both technical and non-technical audiences.\nExperience working with enterprise customers in complex, hybrid-cloud, multi-cloud, regulated, or highly integrated environments.\nAbility to balance urgent customer needs with durable technical solutions and long-term reliability goals.\nWhat we look for\nWork with a technically strong team focused on delivering measurable value to customers.\nHelp shape how a growing cloud security company operates at enterprise scale.\nCollaborate with globally distributed teams across Customer Reliability, Support, Product, Engineering, and SRE.\nContribute to open source technologies that are widely used by cloud-native teams.\nWork in an environment that values diverse perspectives, open dialogue, and continuous learning.\nWhen you join Sysdig, you can expect\nExtra days off to prioritize your well-being\n401(k) Retirement Savings Plan with a 3% company match\nMaternity and Parental Leave\nMental health support for you and your family through the Modern Health app\nFull health benefits package for you and your family","description_format":"text","description_chars":4225,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Parental leave","Retirement 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