{"id":1689861,"url":"https://alion.io/job/sysgen-it-administrator","title":"IT Administrator","company":{"id":1290557,"name":"SysGen","domain":"sysgen.ca","url":"https://alion.io/company/sysgen-ca","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":136000,"period":"year","method":"role_country_seniority_unknown","sample_n":220},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Office","optional":false},{"name":"VLAN","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-14T00:00:00Z","employer_posted_date":"2026-08-14","last_verified_at":"2026-10-09T01:25:14Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"From our Calgary HQ to our teams in Edmonton, Red Deer, and the Okanagan, SysGen helps businesses across Western Canada boost productivity, security, and growth. Our Dedicated IT Support Model®means we build real relationships with clients, not just fix tickets. Guided by our 8 principles of collaboration, innovation, integrity and more, we tackle serious IT challenges but always as a team. Join us and you’ll troubleshoot, innovate and celebrate wins together, making IT more effective and way more fun.\nAs an IT Administrator, you’ll be the go-to tech expert for a portfolio of clients, keeping their systems running smoothly, finding ways to make their technology better, and jumping in when support is needed. You’ll work hands-on with client environments, build strong relationships, and make a real impact on how clients experience their technology.\nAt SysGen, you’re not just starting a job; you’re logging into a team that’s wired for collaboration, cloud-level fun, and big ideas that never crash.\nLife at SysGen - Perks & Benefits (What’s in it for you?)\nEarn More:Competitive salary plus performance-based compensation. \nVacation Your Way:Take advantage of our unique Double Dip vacation program.\nLive Well:Work-life balance with a hybrid work schedule, comprehensive benefits, and a culture of health & wellness.\nCulture that Clicks: From team-building activities (that are actually fun) and Fun Fridays to staff appreciation and company-wide celebrations, we create moments that bring people together.\nGet Rewarded: EVERYONE is eligible to win President’s Club and join an all expenses paid trip the trip (last time it was to Mexico!)\nGrow Your Career:Paid training and development to help you level up. \nMake Your Mark: We’re a flat organization where your ideas matter. No red tape, no endless approvals; just the freedom to create impact and make meaningful changes right away.\nJoin a Winning Team:SysGen is diverse, innovative, and recognized with multiple awards, such as: \nTop Managed Services Provider by Channel Futures (Last 4 consecutive years)\nCloud Tango’s Top Managed Service Providers Canada (Last 2 consecutive years)\nCanada’s Top 100 & MSP500 Small & Medium Employers (7 Years in a row)\nAlberta’s Top 75 Employers (3 Years)\nCanada’s Top Growing Companies by The Globe and Mail (3 Years)\n\nRole & Responsibilities\nMonitor, maintain, and optimize client systems, applications, and network environment\nEfficiently respond to client needs and troubleshoot or escalate issues as required\nProvide remote support for remote users\nPerform server administration tasks, including user/group administration, security permissions, group policies, print services\nProvide level:1, 2 & 3 networking support (TCP, DNS/MX, simple subnets, VLAN, VPN, firewalls, Wireless)\nProvide Level - 1 & 2 application support for basic COTS (Exchange, O365, SMB apps)\nProvide Level - 1, 2, & 3 server / database administration\nDeploy / repair & replace services on desktops, laptops, printers, and mobile devices\nInstall and configure Windows Desktop\nCheck events and logs and escalate issues as required\nComplete weekly and monthly Service Level Agreement tasks\nCreate and manage user network accounts\nMonitor backup / storage (SAN, NAS)\nRequirements\nDiploma or Degree in Computer Science or Information Technology\n3-5+ years experience supporting SMB networks and systems\nFundamental knowledge or exposure to the following technologies:Operating Systems: Windows 7, 8 and 10, Windows Server 2008, 2012 +R2, 2016, Linux, OSX, IOS, Android, VMWare & clustering, Hyper-V and clustering\nNetworking: Meraki, SonicWALL, Cisco, Juniper, Lenovo, HP, Wireless AP\n\nExcellent customer service skills\nHighly proficient at identifying user and system issues and resolving or escalating\nProficient in configuring and deploying Microsoft Office Applications including Office 365\nAbility to effectively prioritize and manage multiple tasks\nStrong troubleshooting skills\nCompTIA training\nMicrosoft Level 1: Fundamentals (MTA) Certification\nHighly proficient in remote access and conferencing tools\nValid drivers license and vehicle\nSysGen employees are guided by our 8 Guiding Principles:\nCollaboration Communication\nConsistency Expectations\nInnovation Integrity\nRelationships Responsibility\nSysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.","description_format":"text","description_chars":4405,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-02T10:50:38Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.43,"p_room":0.35,"age_days":55,"expected_fill_days":18,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/sysgen-it-administrator","json_url":"https://alion.io/job/sysgen-it-administrator.json","meta":{"generated_at":"2026-10-09T03:07:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1511,"day_limit":5000,"remaining_today":3489,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1290557},"rest":"https://alion.io/mcp/rest/get_company?id=1290557"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsysgen-it-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsysgen-it-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsysgen-it-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sysgen-it-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsysgen-it-administrator"}]}