{"id":1945521,"url":"https://alion.io/job/sysmind-amazon-connect-engineer","title":"Amazon Connect Engineer","company":{"id":3800647,"name":"SysMind","domain":"sysmind.com","url":"https://alion.io/company/sysmind","size_band":"5000+","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Hyderabad, India","Pune, India","Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-06T05:41:02Z","employer_posted_date":null,"last_verified_at":"2026-10-06T05:41:02Z","board_verified":false,"closed_at":null,"days_open":36,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":36},"description":"Role Overview : \n\nWe are looking for an experienced Amazon Connect Engineer with strong contact center and AWS experience. The candidate will be responsible for designing, developing, integrating, and supporting cloud-based contact center solutions for large enterprise environments.\n\nKey Responsibilities : \n\n- Design and develop solutions using Amazon Connect, Amazon Lex, and AWS Lambda.\n\n- Build integrations with SSO, Active Directory, CRM, Case Management, WFM, and other contact center platforms.\n\n- Develop and maintain cloud-based applications and integrations using Python, Node.js, or similar languages.\n\n- Design and implement solutions using APIs and web services.\n\n- Support production implementations and troubleshoot cloud-based solutions.\n\n- Work with cross-functional teams throughout the software development lifecycle.\n\n- Follow Agile/Scrum, CI/CD, and DevOps practices.\n\n- Design scalable, secure, and reliable AWS contact center solutions.\n\n- Participate in solution architecture, development, deployment, and production support.\n\nRequired Skills : \n\n- 8 - 10 years of relevant experience in software/cloud engineering.\n\n- Deep experience in the Contact Center domain.\n\n- Strong hands-on experience with Amazon Connect, Amazon Lex, and AWS Lambda.\n\n- Experience integrating contact center solutions with SSO, AD, CRM, Case Management, and WFM systems.\n\n- Strong knowledge of APIs and cloud integrations.\n\n- Experience with Python, Node.js, or other development/scripting languages.\n\n- Strong understanding of SDLC, Agile, Scrum, CI/CD, and DevOps.\n\n- Hands-on experience with production implementations on AWS/public cloud platforms.\n\n- Minimum 2 years of experience architecting, building, and supporting AWS cloud solutions.\n\n- Strong problem-solving and communication skills.\n\nTech Stack : \n\n- Amazon Connect, AWS, Amazon Lex, AWS Lambda, Python, Node.js, API Integration, CRM, SSO, Active Directory, WFM, CI/CD, DevOps, Cloud Architecture.\n\nSkills\nAmazon Connect, AWS, AWS Lambda, Amazon Lex, Python, Node.js, Contact Center, SSO Integration, Active 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