{"id":1974318,"url":"https://alion.io/job/syspro-forward-deployed-engineer-torque-2","title":"Forward Deployed Engineer, Torque","company":{"id":177608,"name":"SYSPRO","domain":"syspro.com","url":"https://alion.io/company/syspro","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":195000,"period":"year","method":"role_country_seniority_unknown","sample_n":164},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"GDPR","optional":false},{"name":"ISO 27001","optional":false}],"status":"live","first_seen_at":"2026-09-03T16:41:25Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-07T23:54:31Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Summarised Purpose Of The JobTorque is Syspro's Industrial AI platform, live at select pilot sites and built to put AI to work inside real manufacturing and distribution operations. This is the first dedicated Forward Deployed Engineer role.\nThe Forward Deployed Engineer embeds with customers to find where AI creates genuine operational value (value discovery) and makes Torque deliver it fast (time-to-value), owning each engagement from technical discovery through production rollout and customer enablement. Torque sells alongside Syspro ERP and standalone to companies running other ERPs, so every strong deployment opens the door to new customers.\nThe role sits in a small founding team and reports to the Chief Operating Officer. It is based from Manchester or London, with engagements run mostly remotely and on site when required or preferred. It suits an engineer who wants to build with frontier AI on real industrial problems, ship to production in weeks, and shape the success of a next-generation product and function from day one.\nResponsabilidades\nKey ResponsibilitiesValue discovery and product-market fit\nIdentify with pilot customers the operational problems where Torque creates the most value, and pressure-test the value proposition against reality\nTrial use cases fast: prototype, deploy, measure, keep what works and cut what does not\nQuantify outcomes in the customer's own data and feed the evidence to the Torque product, Presales and Product Marketing teams\nDeployment, enablement and time-to-value\nOwn deployment end to end at assigned accounts, from technical discovery through production rollout\nDefine a first-value milestone with each customer (a measurable operational outcome, not a go-live date) and drive the engagement to reach it quickly\nConnect, configure and extend Torque against the customer's ERP and operational data, whether they run Syspro or another system\nEnable customer teams to run Torque themselves, and make the value visible to their leadership in their own numbers\nForward-deployed customer engagement\nEngaged customers primarily remotely, going deep on their data, systems and operational realities\nBuild trust from the shop floor to the executive sponsor, adapting solutions to how they perform in practice\nSupport Presales with technical depth in demos and proof-of-value engagements\nBuilding the playbook\nTurn engagements into reusable assets: integration patterns, agent configurations, data mappings and deployment playbooks\nCut deployment time with every successive engagement, so Torque scales beyond what one engineer can deliver in person\nSet the tooling, methods and standards the Forward Deployed Engineering function grows on\nGovernance, quality and responsible AI\nEnsure deployed solutions meet Syspro standards for accuracy, security and reliability\nHandle customer and company data in line with Syspro data-protection and IT governance policy (POPIA, GDPR, ISO 27001)\nDocument deployments for supportability after handover, applying responsible-AI practice (testing, human oversight) throughout\nRequisitos\nMinimum educationBachelor's degree in Computer Science, Software Engineering, Data Science or a related field; or equivalent practical experience\nBeneficial qualifications\nCertification in AI/ML, data engineering or a cloud platform (e.g., Azure, AWS or Google Cloud)\nERP product certification (Syspro or comparable)\nMinimum experience\nBuilding and shipping software in production\nBuilding with LLMs and/or agents, APIs and data pipelines\nDeploying solutions with customers or end users in live operational environments, including integrating data across business systems\nBeneficial experience\nSyspro or another ERP: data model, integration patterns and implementation lifecycle\nA forward-deployed, professional services, presales or solutions-engineering role\nManufacturing or distribution environments, or an early-stage, zero-to-one product build\nSpecial skills and knowledge\nPractical command of modern AI tooling: LLMs, agent frameworks, prompt design and APIs\nReads a customer's data landscape and operational context quickly and designs solutions that fit it\nTranslates operational problems into technical solutions and explains them to any audience\nBias for building: prototypes fast, iterates on feedback and ships working tools in live environments\nComfortable with ambiguity and ownership; energised rather than unsettled by a role without a template\nHandles customer data with care: confidentiality, security and responsible use throughout\nBeneficios\n25 days annual leave + public holidays\nHybrid working environment (2-3 office days, determined by distance to the office) \n5% Employer pension contribution\nPrivate Health Insurance\nDeath in Service Benefit equal to 4x salary\nGroup Income Protection scheme\nHealth Cash Plan \nEmployee Assistance Programme\nCycle to Work Scheme\nBonus / Commission Payments\nEnhanced Maternity & Paternity Package","description_format":"text","description_chars":4933,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Software","ERP & Business Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-06T20:44:19Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.507,"p_room":0.75,"age_days":33,"expected_fill_days":34,"reasons":["conf:1","win:late"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/syspro-forward-deployed-engineer-torque-2","json_url":"https://alion.io/job/syspro-forward-deployed-engineer-torque-2.json","meta":{"generated_at":"2026-10-08T02:21:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4103,"day_limit":5000,"remaining_today":897,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177608},"rest":"https://alion.io/mcp/rest/get_company?id=177608"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsyspro-forward-deployed-engineer-torque-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsyspro-forward-deployed-engineer-torque-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsyspro-forward-deployed-engineer-torque-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/syspro-forward-deployed-engineer-torque-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsyspro-forward-deployed-engineer-torque-2"}]}