{"id":3871062,"url":"https://alion.io/job/systematic-customer-success-manager-defence-from-implementation-to-operational-value","title":"Customer Success Manager, Defence - From implementation to operational value","company":{"id":55311,"name":"Systematic","domain":"systematic.com","url":"https://alion.io/company/systematic","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Aarhus, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-11-06T14:26:50Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T02:06:38Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Success Manager, Defence\nFrom implementation to operational value\nHow do you turn a technically implemented defence solution into a capability that customers actively use, value and keep developing?\nWe are looking for a Customer Success Manager, Defence, to help our customers get the full operational value from SitaWare, from go-live and beyond. The role is built for a former military officer who has used SitaWare in the field, in headquarters, exercises or operations, and knows what it takes for a command-and-control system to make a real difference to the people who depend on it.\nYou will be a trusted partner for our customers and a key link between them and our internal teams in Service Delivery, Sales, Product and Development.\nThe job\nOnce a customer goes live on SitaWare, the real value journey begins.\nDrawing on your operational experience, you will understand how customers use the solution today, where gaps exist between available capabilities and the way the organisation actually works, and where we can help them achieve greater operational value.\nThe job includes:\nBuilding strong, long-term relationships and becoming the customer’s trusted Customer Success partner.\nTranslating each customer’s strategic, operational and tactical objectives into clear Customer Success outcomes, speaking the language of commanders and staff officers.\nDriving adoption of SitaWare and identifying opportunities to move customers from basic implementation towards deeper and broader use.\nUsing your hands-on experience with SitaWare Headquarters, Frontline and Edge to show units how the solution supports their procedures, battle rhythm and command processes.\nDeveloping customer-specific value cases showing the financial and operational impact of proposed improvements.\nLeading improvement initiatives from opportunity identification through implementation to value realisation.\nIdentifying opportunities for new use cases, services and expansion based on customer needs and demonstrated value.\nCapturing and sharing customer insights and best practices so successful approaches can scale across customers.\nJoining the team\nYou will join our growing Service Development organisation, which brings together expertise in military operations, defence, technology, service development and business development.\nCustomer Success is a developing capability here, giving you the chance to help shape how we work with customers after implementation.\nYour qualifications\nEssential:\nYou have served as an officer at the rank of Captain (OF-2) or higher, with operational experience as a user of SitaWare products from exercises, deployments or staff work.\nIn addition, the optimal candidate has:\nA relevant bachelor’s degree or higher and significant experience from customer-facing, consulting, project, service, product or business development work\nExperience as a customer’s named point of contact for value and adoption, and in delivering improvement projects end to end, tracking operational and financial value and turning proven results into repeatable offerings\nExperience translating customer needs into concrete solutions and business outcomes, including business cases that demonstrate financial and operational value\nCommercial awareness and the ability to identify customer growth and expansion opportunities\nStrong stakeholder management skills, including credibility with senior military leaders, staff officers and end users\nThe ability to work across Product, Sales, Service Delivery and Development\nExcellent communication skills in English, both written and spoken.\nAs a person you are proactive and structured, with the ability to operate independently in an evolving environment.\nYou bring the credibility of someone who has served and led in the military. You are collaborative, curious and solution-oriented, build trust easily, take ownership and are comfortable challenging existing ways of working when it creates better outcomes for the customer.\nYou are willing to travel approximately 60-70 days per year. The position can be based in Aarhus or Copenhagen.\nPlease note that, as we work on security-classified projects, you must be able to present a clean criminal record and have lived in a NATO and/or EU country for the past seven years. Read more here.\nWelcome to Systematic Aarhus\nAt our Aarhus office, you can join our Employees Club, which offers nearly 100 social and professional events a year. On-site perks range from physiotherapist-led massages and an in-house hairdresser to sports clubs, game tables and even our own padel court. Our canteen is a standout, serving a daily selection of delicious, healthy dishes. Beyond the office, you will enjoy benefits like free ARoS +1 access and various shopping discounts.\nNever stop developing\nSystematic is uniquely people-centric, truly international and proudly rooted in Denmark, with more than 1100 employees. Together, we write intelligent, innovative code to drive progress and improve lives, developing IT solutions that make a real difference where it matters most. That is why we never stop developing. Here, there is room to be professional and personal. It is not just a place to work but a place to belong.\nStart your development here\nWe assess applications on an ongoing basis as we want to welcome our new colleague as soon as possible, so click Apply Now and send us your CV today. If you have questions, you are welcome to call us on +45 8943 2000 and ask for Marie Lunde Jørgensen, Manager, Defence Service Development.\n\nGet in touch\nMads Ole Sørensen\nTalent Acquisition Partner","description_format":"text","description_chars":5591,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["C4ISR","EHR & Clinical Software"],"lifecycle":[{"event":"open","at":"2026-11-06T14:26:50Z"}],"visa":[{"country":"DK","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Certified for Denmark's Fast-track scheme","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Fast-track scheme","cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["SIRI: companies certified for the Fast-track scheme"],"filings_for_role_12m":0}],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.879,"p_room":1,"age_days":5,"expected_fill_days":18,"reasons":["conf:8","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/systematic-customer-success-manager-defence-from-implementation-to-operational-value","json_url":"https://alion.io/job/systematic-customer-success-manager-defence-from-implementation-to-operational-value.json","meta":{"generated_at":"2026-11-12T14:45:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55311},"rest":"https://alion.io/mcp/rest/get_company?id=55311"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsystematic-customer-success-manager-defence-from-implementation-to-operational-value"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsystematic-customer-success-manager-defence-from-implementation-to-operational-value"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsystematic-customer-success-manager-defence-from-implementation-to-operational-value"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/systematic-customer-success-manager-defence-from-implementation-to-operational-value\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsystematic-customer-success-manager-defence-from-implementation-to-operational-value"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3871062}},{"tool":"search_jobs","arguments":{"company":"systematic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3871062},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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