# Customer Success Manager, Defence - From implementation to operational value

Customer Success Manager, Defence From implementation to operational value How do you turn a technically implemented defence solution into a capability that customers actively use, value and keep developing? We are looking for a Customer Success Manager, Defence, to help our customers get the full operational value from SitaWare, from go-live and beyond. The role is built for a former military officer who has used SitaWare in the field, in headquarters, exercises or operations, and knows what it takes for a command-and-control system to make a real difference to the people who depend on it. You will be a trusted partner for our customers and a key link between them and our internal teams in Service Delivery, Sales, Product and Development. The job Once a customer goes live on SitaWare, the real value journey begins. Drawing on your operational experience, you will understand how customers use the solution today, where gaps exist between available capabilities and the way the organisation actually works, and where we can help them achieve greater operational value. The job includes: Building strong, long-term relationships and becoming the customer’s trusted Customer Success partner

- **Id**: 3871062
- **Url**: <https://alion.io/job/systematic-customer-success-manager-defence-from-implementation-to-operational-value>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Aarhus, Denmark
- **Countries**: DK
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T14:26:50Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-14T04:42:31Z
- **Board verified**: yes
- **Days open**: 7
- **Description format**: text
- **Description chars**: 5591
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: C4ISR, EHR & Clinical Software

## Company

- **Id**: 55311
- **Name**: Systematic
- **Domain**: systematic.com
- **Url**: <https://alion.io/company/systematic>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: SuccessFactors

## Technologies

- **LinkedIn** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 7

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-06T14:26:50Z

## Visa

- Country: DK; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Certified for Denmark's Fast-track scheme; Route: Fast-track scheme

## Liveness

- **Score**: 88
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.879
- **P room**: 1
- **Age days**: 5
- **Expected fill days**: 18
- **Reasons**: conf:8, velocity, win:early
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.